Holiday Inn Express & Suites Cincinnati-N/Sharonville

This was our second stay at this property and will be our last. Although the property was clean and comfortable, the indoor pool was freezing. We have two young children and were staying in Cincinnati in December. We specifically chose a hotel in this location with an indoor pool for our children. When we inquired at the front desk, we were told the heater was broken. Even the air in the pool room was freezing and the lights were off. They clearly did not expect anyone to use that pool. Additionally, the shower handle did not work properly. You could only get hot water with handle in one spot. We booked this as non-refundable room two months in advance. We checked in and then promptly visited a local attraction, arriving back at the hotel after 11. We did not discover the pool temperature or shower handle problems until after breakfast the next morning or we would have considered going to another hotel in the vicinity. If you just need a clean place to sleep, this hotel would be good. If you're traveling with kids and need something to pass the time, I would look elsewhere.

Staff was so rude and did not accommodate little things like an extra blanket without trying to “make a point”.

I specifically asked for handicapped accommodations. The room was on the third floor. The bed was high requiring a step stool to stand on to get in and out of the bed. There was a bathtub with a shower. There was no way to safely shower my handicapped mother safely. There were no anti slip grips in the bathtub. My friend slipped and hit her head in the bathtub. Very unsafe for able bodied individuals. This was not a handicapped person’s room.

Clean, comfortable, quiet. Breakfast was very good :) Definitely recommend :)

Front desk was super kind a friendly but condition of room was very disappointing. When we arrived they said they only had a room on first floor. Window in room had fingerprints all over it, bathroom floor was dirty, toilet had black gunk in it under the rim and bathtub had rust spot and wasn’t clean. Bed was comfortable so slept good once able to calm down from condition of the room. If rooms could be deep cleaned this would be a decent place to stay as they have a kind front desk and breakfast crew.

Although the management tried very hard to accommodate their customers, the motel itself was just outdated and falling apart. I had a horrible, too soft mattress, which the management changed for another one the next day. The next mattress wasn't much better and had seen better days. The TV channels I wanted to watch were only on at certain times of the day. While I was there, the elevator got stuck with two customers in it. Then I overheard the county water department representative tell the management that the water hadn't been tested for two years. It seemed like the owners just couldn't get a break although I know they were trying. I would not go back.

The hotel is outdated. The A/C was broken in the first room I stayed in. The second room that I was moved to door did not lock.

Had a bad smell throughout hotel. Cont. Breakfast was the worst we have ever had. Needs updated in a bad way. Elevator’s were Sketch…

Staff was attentive and very helpful in extending my stay due to a funeral. Breakfast was just ok. Could have potatoes, oatmeal and more cereal options besides fruit loops and corn flakes. Coffee was very good