The Sanctuary Residence

We were staying in what they call the 'Wow' collection, all I can say is wow, how they have got the nerve to call it that! The rooms look good in the photographs like all listings but up close they were shabby with chips out of furniture and wall covering coming loose (see pictures). It also had one of the hardest beds I have ever slept in! Also one of the smallest sinks I've seen in a hotel and nowhere to put your toothbrush etc., also a badly chipped tap. The swimming pool while looking great in their photographs was right next to an industrial unit and the paving and planters needed repair, see pictures. Very nice staff (although a little disorganised), the hotel seems to have to be struggling and in need of investment. We found this with other hotels in Cambodia, the effects of covid and the Chinese leaving during the pandemic has left places like Siem Reap almost empty. This had a positive effect for us in that the temples weren't crowded giving you better views and atmosphere. Overall not good value for money as we paid the same amount we would have for far superior hotels, we thought it was a boutique hotel but really it was just small!

A room with a kitchen and a fridge! Quiet nice if you like cooking while traveling! :))

slightly dated hotel, the age shows in the room but staff were amazing. immediately offered me a drink upon arrival.

Really small hotel, seems more guesthouse-ish than hotel. Room was really basic.

9/10 recommend

This Residence is at good location and kids like the pool in the morning.

Nice hotel overall.

Very friendly staff and very helpful, the room is very clean and cozy, the bed was very comfortable, has a lovely pool that is well maintained. Really enjoyed our stay and very well recommend to all travellers. You could also order food from the menu there, has a breakfast and lunch menu. Nonetheless the food are tasty

We held a 10-day conference for 40 people and found these facilities to be absolutely excellent. The staff were friendly and helpful. The facility was clean. Food was excellent. The meeting room is one of the nicest larger meeting rooms in Siem Reap and is reasonably priced for a package deal which includes the large meeting room, lunch, and two snacks. I highly recommend this hotel for your conference or vacation needs.