Mane Family Vacation: отзывы

We have stayed there for a week. The hotel is situated in a peaceful area, with a lovely rice field inside. It's well located that going to town is not too difficult. What impressed us was the service. The team always went extra mile to make sure our family was well taken care of. The breakfast was great that you can order as many dishes as possible, and the food was cook a-la-minute. It's better than a buffet in a big property. I cannot say more good thing about the wonderful staff, they are all helpful, professional and always with a great smile. Keep up the good work, and we will be back for sure!

We really like this place . Hope can visit u again soon

everything Good

酒店總體很棒。但酒店團隊很着急與我確認具體退房時間，總是催促我離開，工作人員着急與我確認退房時間，酒店經理也催促我離開，不明白酒店團隊為什麼要這樣對我，這讓我不開心，酒店規定的退房時間是12點，時間到了我會退房，如果到時間我沒有離開，酒店可以讓我續訂房間並且付費。總的來説酒店環境很好，但團隊需要改進，這是我旅行中第一次遇到催促我離開的酒店。酒店環境好。

非常差。房間臨街，街上對面是唱歌房，每夜派對唱歌，造噪音巨大。酒店説是遺留問題，由來已久，他們沒辦法解決，但是會故意把中國人安排在這一間。

非常好的體驗 不是傳統的酒店 自己有一片很大的土地 我們是大床雙人間房間面積大概40多平米吧 酒店的服務真的非常好，非常努力的表達着做好這個簡單的事情。 家庭出遊也很方便，早餐做的也很精緻，餐廳食物很好吃，提供自行車園內活動。叫嘟嘟車也很方便，管家都是24h待命。

Rất tốt khi ở đây . Phòng sạch sẽ , nhân viên rất thân thiện . Tôi rất thích trà chiều ở đây , bánh chuối rất ngon

例行好評哦

I would love to say that I enjoyed our experience here, but sadly we did not. On the positive note the staff were all verypleasant . I booked this very expensive place to stay because I was taking my kids out of the country for the holidays and it said it came with a "Butler and chef". When we arrived, it looked like we were the only people in the entire complex. We never saw another family for breakfast and turns out breakfast was the only meal served and if you ordered pancakes, they made you one and split it into four pieces which was clearly not enough for my three teenage boys). There were no other meals and no food available other than for Christmas dinner which was an extra $1000 if you can believe it! None of the things shown in the photo actually existed like horses or archery. The bikes were all very rundown as a matter of fact, the whole place was very rundown. Mildew on all of the cushions. Broken chairs at the pool, broken trampoline, no towels available, no service...Just in the state of disrepair. It would've been fine if it was advertised as a two or even three star and with them saying in advance there was no additional food available there because it was way out of town and there was nothing within walking distance, but my goodness, to pay so much money to spend Christmas somewhere and to be so disappointed was absolutely terrible. They felt bad and apologized, but charged us the same exorbitant rate nonetheless. As I said, they were very pleasant, but this is not at all what we paid for. Beware, it does not look like the photos and there was definitely not a butler or a chef in in sight and when I inquired about it they said we needed to ask about the chef in advance, but there was nothing about that on their website or in our correspondence. I've traveled to over 80 countries and always leave positive reviews but this was just over and above false advertising Nearly $2500 for three nights. Wow!! Stay at Raffles!

This resort is wonderful for family. The villa is spacious, and the area is quiet and peaceful. All the staff are absolutely wonderful, in particular Visual, Nak in restaurant, even the driver Nat...cant name them all. The team goes extra mile for everything trying to make us having a nice stay. Thank you all. We would be back and give all our recommendation for this wonderful hotel.

Beautiful property - we were upgraded from a two bedroom to a four bedroom/three bathroom villa so we had plenty of room to spread out (great when travelling with teenagers!). The beds were comfortable and each bedroom had air conditioning and a ceiling fan. The staff were very attentive and polite and kept our rooms tidy. As the buildings are so spread out we communicated with the hotel manager using WhatsApp. The staff always responded quickly to our queries. The hotel is a 5 minute tuk tuk ride to town ($2 one way). We enjoyed swimming in the main pool each day. Unfortunately the hotel is somewhat understaffed at the moment and this is especially noticeable with the food service. We had breakfast each day - the food was good quality but often cold (as though it had been pre-prepared). One morning we asked for an early breakfast because we had a tour booked and our breakfast did not arrive in time as the kitchen was busy. We also had lunch and dinner at the hotel restaurant (on one occasion each) but found that it was expensive and the food in the restaurants in town was better quality for the same price.

Our villa was downgraded on arrival. They said it was an upgrade from 3 to 4 bedrooms (we only needed 3) but villa itself was nothing compared to the one we had booked with no outdoor eating area and inside was very run down. We were told our original was being refurbished, but it was clear another family was staying in it. If your booking says private butler and cook, don't believe it. There was one member of staff frantically looking after 12 villas. They have a major staffing issue. There was no cook on the first day on the whole property, so no lunch or dinner was possible on site. On another day, we asked for a coffee but were told there were no staff available who knew how to operate the coffee machine. Onside restaurant, when a chef was available, was more than twice as expensive as upper end restaurants in town (simple lime juice 5USD!) Asked for breakfast at 7.15 to join guide at 8am but it eventually arrived at 7.50. No fruit bowl as was indicated at booking. I could go on. Beware huge hotel being built on the same estate which will be dusty and noisy. Sadly, I can't recommend, as the surroundings are gorgeous and it has so much potential with a lovely pool area

The property grounds were beautiful and well-maintained. The upgrade to the lakeside villa with pool was definitely worth it. This had a potential of a great vacation. Unfortunately, we did not have a great experience with Mane. There were amenities advertised that were not available. For example, their restaurant no longer serve lunch or dinner. The time to inform me was when they sent me their lunch and dinner menu when I requested for it prior to our arrival, not when I was about to order room service. The staff are nice and they try but they were overwhelmed, understaffed, and inexperienced. What made our stay really bad was the loud singing and chanting that started at 5 AM in the morning until 9 PM in the evening during our 5-day stay. We were expecting a relaxing vacation. Unfortunately, this was not what we experienced. I also found management to be extremely unprofessional. I informed our booking platform of the issues we encountered including amenities advertised that were no longer available. Instead of reacting professionally, I received messages from the staff saying that they were shocked of my complaints even though I informed them of these issues while we were there. What made it worse was that the staff told me that their management was asking the staff to pay for our stay and that the staff had families who depend on them, etc. (I did not request for a refund nor did the resort offered any.)

Villa was good but very poorly organised place. Firstly they don’t check their mails on a daily basis because of which we had a problem for our pick up from the airport. We had power cut and no generator back up even though it was for few min and worse while in shower we ran out of water. No water in shower or taps. Daily fixed menu for breakfast you have to order before hand. No kitchen service after that . Swimming pool was also closed for the 5 days we were there. It wasn’t mentioned when we did the booking but told to us only during check in.