Sheraton Mexico City Maria Isabel

I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico. The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future. On the bright side, the breakfast was really nice. Good variety, fresh options, and great service. If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.

I didn't know where to go- where the elevators were located The window was broken in my room 862 . the lamps didn't work. The internet went down.

Very good location. Nice staff. Gym, steam room and sauna are a plus. Plenty of seats in the lobby area and a good bar.

My first time to mexico, and this hotel is right in front of one of the famous landmark in Mexico City

Even though I arrived a little early, I checked in, and I was able to recover from long-term fatigue with a friendly and quick response. Thank you very much to the hotel staff. It was a very happy break because you assigned me to a room with a fantastic view.

I stayed at this hotel for five nights during a short vacation and to visit some friends. Unfortunately, my experience was less than satisfactory. Upon arrival, I found the bathroom tub dirty and dusty, and I had to ask housekeeping to clean it. Additionally, the fridge in my room wasn’t working, so I reported it, and it was fixed the following day. On the second day, I returned to the hotel with a friend who lives in Mexico City, someone I've known for three years. As we headed toward the elevator, a baggage porter approached me, questioning whether I was a guest and why I was going upstairs. Since you need a key to access the upper floors, I initially brushed it off as routine and confirmed that I was indeed staying there. He then left us alone. However, on my last day, the same thing happened again with a different baggage porter as we headed to the elevator. This time, I felt harassed and profiled, likely because I’m Black. It seemed like they couldn’t believe that a young Black Canadian could afford to stay at their hotel. Frustrated, I asked to speak with a supervisor. When the supervisor arrived, the baggage porter tried to change the narrative, possibly thinking I wouldn’t understand because I don’t speak Spanish. Thankfully, my friend does, and she corrected him, recounting the incident accurately. The supervisor apologized, took my contact information, and assured me that a manager would reach out to apologize as well. On the day of my departure, with a flight at 5 AM, I woke up early to check out. The same supervisor who had apologized earlier handed me a package, which turned out to be a sandwich. I threw it away. I checked out on August 5th, and as of now, no one from the hotel has contacted me as promised. While Marriott is generally a good hotel, the racist behavior of the baggage porters at the lobby was unacceptable. They need to understand that people of all backgrounds can afford to stay there and should stop harassing Black guests. It was incredibly embarrassing and disgraceful to be treated this way, especially in front of my friend, and to have it happen twice.