DoubleTree by Hilton Washington DC Silver Spring

The customer service is not ok 😕

well-managed hotel. Very comfortable to stay in this hotel

No bathrobe, slippers, old noisy system of air circulation, old bath, no daily bottle water in the room. This should be improved.

Clean & comfy room. Excellent buffet breakfast with welcoming and attentive service. Friendly and courteous staff throughout.

The hotel was fine, and the staff were friendly and welcoming. However, housekeeping came to my room 3 times during the morning, interrupting my stay. The 1st time was before 8:30 AM. I'm not sure when the 2nd time happened but the 3rd time happened an hour before I was scheduled to check out of my room (12 PM). The second visit was while I was sleeping. House keeping entered the room and only left after I responded that the room was still occupied. I had also left items in the room (2 necklaces) I contacted "lost and found" was sent to voicemail and have yet to receive a call or email about a case or a report. I included a phone number and email to contact me.

Attractive property. It was possible to make the room dark, which helped us sleep past sunrise. The breakfast was $16/person which was reasonable all things considered.

Check in on Christmas night was fine other than we were unaware of $20 parking fee. Coffee maker in the room did not work and was promptly replaced. Upon returning back the second night, pajama top was missing and reported to front desk - housekeeping gone for the night. The next morning we spoke to front desk clerk at checkout but housekeeping had not arrived. It has been two days with no follow up. We had to ask the clerk to comp us for parking - he only offered one day, but that is all we used. Yet we have been charged for two. The room was clean and comfortable, but lack of customer service is problematic.

The property is in a good condition, the staff is very friendly and my stay was all good…. Couple things were off, 1) the parking is not free, is $20 extra per day 2)

This could have been a really great stay if it weren't for the condition of the hotel. The staff was courteous and professional. My room was comfortable (I had a kind of suite). However, the hotel is very much in need of repair. shabby carpets, corroded faucets and pipes, etc., took away from what was mostly a good experience.