Grand Falls Casino & Golf Resort

Made reservations online for my mother and for me & my wife. When we got to the hotel, they couldnt find the reservation. The phone number we gave the credit card to obviously didnt talk with the front desk both had different information. Had to make reservations for one night then check out then recheck in but even that got messed up and had to explain ourselves. after the first day my wife and I came back to a room beds were not made towels still on the floor. Was not communicated that when you stay they do not go into the room and clean would have been nice if someone said something so there were no expectations. The call center who takes the reservations and the front desk need to speak to one another. not one time did either oone of them know what was going on with the other...

Stayed 2 nights and played golf. Nice property - smoky ******, limited food options, hot tub - not hot enough and jets too week.

Rooms are overpriced for what you get. Rooms are not fully cleaned. Cups were dirty, garbage cans had no bags and had crumbs still in it, hair on the floor in the bathroom, crumbs and a broken tooth pick underneath the cushion on the chair. Says they have pillow top beds(they will make your back hurt). We broke out in hives from the bed linen that we actually left before midnight and didnt even stay. You have no option to mirror your phone to the tv to stream.. instead pay $20 for movies that came out 10 years ago. I would rather stay at a Motel 6.

I loved the fact that it was fully accessible for my Mom who took the "best shower in years". It was a long way for her from the lobby to the room with no benches along the way for her; she ended up sitting on a decorative coffee table to rest.

The place was beautiful but the customer service wasn’t the greatest at check in.

Very nice property. Only negative is there is no shopping in the area.

Very noisy.. smell real.bad from smoke in downstairs areas.. rooms where nice looking. Broken suitcase stand. Toilet paper.holder coming off of wall.. burned out lights..

Beautiful property, would have loved to enjoy the outdoor pool and/or golf course, but it rained during our time. The room was very nice, with a beautiful view of the course. Staff was very friendly. My negative feedback would be that the slots did not pay out much, at all and during our Friday Saturday trip the ****** had no drawings or promotions.. Wish they had the breakfast buffet option on both Saturday and Sunday instead of Sunday only. Ruthie's restaurant on the property was overpriced for the quality of food.

We loved our room, pool and spa, friendly, helpful staff in all areas. Golf course was great. I only disliked the pillows! Just bring your own!