Unahotels One Siracusa

Servizio buono, personale disponibile e professionale. Ottima la colazione. Struttura buona, potrebbe migliorare con un pizzico di maggior cura e manutenzione.

We stayed in this hotel for 5 nights, and we thoroughly enjoyed our visit to both Syracusa and Otigia. We drove from Catania airport to the hotel, which took around an hour. Even using Sat nav, it was extremely difficult to locate! The hotel is located in a residential area with its car park with almost no places locally to eat or drink. However we did find an extremely Japanese restaurant on our last day. The room we had was very clean and breakfast was also very good. The hotel has almost no atmosphere in the evenings but an honest bar.

Good hotel, the staff is very nice and helpful. The room was a little small but the bed was very comfortable Breakfast is wonderful The music that was playing in the backround was too loud and unpleasent especially during breakfast in the dining room

The rooms are comfortable and neat. The breakfast spread is delicious and they make eggs to order. The staff are very friendly and accommodating. Location is quite close to main attractions if you drive. Ortigia is a brisk 30 minute walk. Since we visited in DEC, it was off season and we did not find many taxi’s.

Great service. We were initially given a smaller room which was difficult for us to maneuver around with out luggage but the hotel was very accommodating and moved us into a bigger room the next morning. Loved the fact they remembered it was our 25th anniversary trip and welcomed us with some Prosecco! Lovely large terrace off the room but with limited views. Gorgeous rooftop terrace that is just not utilized by anyone while we were there. The hotel should promote this more and possibly run dinner and a light food menu as well on the rooftop to make it more inviting for guests to go and use. Overall a great stay!

This hotel is one of the best , nice clean rooms , food is delicious, spa very nice, what complete this hotel is the staff , they are very all helpful, won’t name anyone as they are all very helpful and very kind .kids are very welcome in this hotel too .

We stayed at Unahotels One in Siracusa from May 22 to 24, 2022. We had a Smartbox voucher which we redeemed. A standard double room including breakfast. The check in and out is smooth and was very good organized. The hotel is located outside the beautiful historic part of Siracusa. About 7-10 min by car. Cab costs about 15 euros. Not recommended on foot. My first impression was good. However, the One does not meet the standards of a 4star plus hotel by far. For my taste rather a 3 star plus to max. a 4 star hotel. Positive are the very friendly, helpful and upbeat hotel staff. They can always give you a tip. The double room is rather small. It has everything you need. The bathroom is a bit small. When showering, the whole bathroom gets wet because the partition only covers half of it and there is no door. Unfortunately, I must mention here that the cleaning is insufficient. Likewise, the toilet paper made from recycled paper is not really usable. The breakfast is ok. Unfortunately, we were not told that we had to order everything (cheese, ham or salami, etc.) On the 2nd morning we could make up for this. Scrambled eggs, omelet or tomato mozzarella salad is no problem. Coffee is very good. Freshly squeezed orange juice available. The One has a great roof terrace, is set up lounge-like. Unfortunately, the bar is not served and there is no music playing. So there is no atmosphere and the terrace is not really used. We can only conditionally recommend the Unahotels One Siracusa.

We had a great stay once again for our wedding anniversary, the 1st time was in 2019 when we stayed a night after getting married. So it was great to relive this experience. The staff is very kind and helpful, food excellent, but most of all we enjoyed the spa. We saw the difference in how it was before and how it is now, and all i can day is wow, especially the salt cave. The improvements and upkeep of the spa is incredible. Great job to all of you.

The hotel is positioned as modern with robots, online ordering and honesty bar. Unfortunately the app to order is not user friendly so you get only 50% of what you ordered. No ice at the bar. The robots have no added value. Do not compare breakfast with the pictures on the site. On Saturday there is a machine to make your own juice, but not on Sunday. The loud music in the breakfastroom makes you feel as if you are in Warcraft II. And don’t bother to put the sign ‘do not disturb’ at your door. They will do it anyway. What could be a nice, refreshing and efficient hotel is rather an example of lack of management