Santa's Hotel Aurora & Igloos

接客が何より良くて、みんな優しくて最初からここにして良かったと思えた。チェックインより早く着いたのに、部屋ができていたので早く入らせてもらえた。 目の前にツアー会社もあって、スキー場も近いから色んなことができて便利。

我們是住冰屋，盡管因多雲而看不到極光，但躺在床上仰望天空及四周環境，覺得很寧靜及輕鬆。接待處職員很友善及主動提供協助，當我們在火爐旁拍照，她就主動點燃柴火，增添不少氣氛。

We had a lovely time in this hotel. The rooms are cosy and comfortable and the breakfast is nice. The fire in the bar area is lovely to warm up with a hot drink after a cold activity. The staff make this hotel extra special and my grandaughter absolutely loved Rukka who always had lots of time for her and gave her a little trainee elf badge which she was very proud of. We were made to feel like friends by Rukka and she gave the hotel a warm and welcoming feel.

Stayed here over Xmas '23 and had a lovely time. Room was nice with a wonderful view, staff were really friendly and helpful and the food was great. There's child friendly options too. The hotel is in a great location next door to the Ski resort and safari office.

We stayed at this beautiful hotel for 3 nights early December as part of the TUI package to Lapland. On-route to the hotel we stopped off to get our winter gear. Transfer around 1hour 30mins. The resort of Luosto has a few hotels, ski slope, souvenir shops and reasonable priced supermarket. The average cost for a glass of wine and beer is £10+ . Room: Very spacious, we had a double bed and sofa bed in another room. Sauna was an added bonus. If you wanted any housekeeping you just had to ask at the front desk. We stored our snow gear in the ground floor heated room which was handy. Location: The hotel was just a 5 minute walk to the ski slope. As a family of 3 we all had a 45 minute lesson for around £130. This is where you can also sledge and go tubing this cost us 20 euros for as long as you liked. I highly recommend this it was so much fun. There is also a nice restaurant/bar here. Staff: I would like to say a big thank you to all the staff who were always helpful and friendly. Also small bar area and nice seats by the log fire. Restaurant: Lovely restaurant area and friendly staff. We were half board breakfast was a continental option with lots of choice including porridge. We were half board and the food was fresh and delicious. We didn’t have a choice it was just a set 3 course but luckily we are not fussy eaters. We were a bit disappointed that there was no children’s menu as there was no way my son would eat reindeer or fish soup. So we had a takeaway from a lovely restaurant just down the road called Puna Kettu. Here you could have lovely pizzas and fries. Trips: We had the taster sessions on the Saturday where you have a try of the reindeer ride, husky, snow mobile - I would say just around a few minutes but sometimes that is enough for the younger ones. This day was around -20 but lovely cabins to have a hot chocolate and warm up by the fire. When we went to see Santa this lasted under 60 seconds wasn’t personal and he looked very fake. So that aspect of it was very disappointing. We paid extra for the night snow mobile tour which was 3 hours. We stopped off in a hut half way through the journey to light a fire and to have berry juice. We are so glad we done the trip as we were so lucky to see the Northern Lights. We also paid for the husky ride which was 2 hours, this was a great trip again where you have the chance to meet the dogs and drive the sled. Again these were cold days around -20. On the return home we stopped off in Santa Village, lots of souvenir shops. I have rated the hotel a 4* due to there being no child menu at the hotel. I think they should offer fries at least as guests at the other hotels had a separate menu for children. We would love to return to Lapland but unfortunately it cost so much money. It was something we are so glad we experienced and created so many memories, such a beautiful and picturesque place. You will not be disappointed going to this hotel and it comes highly recommended. Tips: tak

Stayed a night on our way back South from a week long hike in Muotka. The basic room we booked ahead was very afforable and pleasantly modern. We had previous experience with Santa’s Hotel from their Saariselkä location and it was nowhere near as enjoyable. Everything here was very neat and taken care of, timeless and clean. We enjoyed the sauna in the room, the bed was very comfortable and the basic room had everything we needed. It was bigger than we expected, too. Our only mild complaint was the toilet paper which seemed very cheap and thin. The breakfast was lacking varierty (ie. no bacon, scrambled eggs etc) but it is off-season and it wasn’t very busy at the hotel so it made sense. Still very enjoyable and tasty breakfast, calm area to eat and pleasant staff. Overall, our stay was everything we wanted and the price was very affordable considering the quality of the service and the stay in general! The small grocery store and a good restaurant (Punakettu) were within an easy walking distance, too, and we got to park out car right in front of the hotel entrance.