Oborishte 63,The Art Boutique Hotel by Sandglass

Molto bello, bella vasca! Vicino al centro

Perfekt place!

The hotel is very clean, with all necessary amenities in the room. The location is good, close to points of interest, but I must point out an important issue: parking. If you are a foreign tourist, you may face serious difficulties finding a parking space, which can cause significant inconvenience. Unfortunately, our experience was overshadowed by the attitude of the receptionist (the young man with glasses). From the very first interaction, there was a complete lack of openness and willingness to help. His tone and behavior were rigid, showing none of the basic courtesy and hospitality one would expect in a hotel. We felt as if we were not welcome there, which should never happen in customer service. The most upsetting moment was in the morning, when we came down for breakfast (included in the room price) during the allocated time, only to be told—completely nonchalantly—that the cook had already left. We were traveling with a 5-year-old child, but this did not seem to matter to him. He offered to prepare breakfast himself, although that is clearly not his responsibility, which raises serious questions about the hotel’s organization and service standards. We did not pay for an improvised experience, but for complete services as advertised by the hotel. I have never written a review like this before, and it is not something I enjoy doing, but I believe it is important for the owners to know that such behavior can undermine all the other positive aspects of a stay. I will not return to this hotel—not because of the conditions, which were good—but solely because of the receptionist’s attitude. People come back to places where they feel welcome, and in our case, that feeling was completely absent.

I had a fantastic stay at this hotel. The service was excellent from start to finish, and the staff were exceptionally friendly and helpful. The location is very convenient, close to the University and city centre. My room (suit) was comfortable, spotless, well-maintained. Overall, a truly enjoyable experience - highly recommended!

Fantastic stay! The stay was fantastic. Although we did not get the room we had selected when booking, we got something a bit more accommodating. We stayed in the fairytale suite. It was spacious, appointed with curious details and it was beyond comfortable. We had a car with us and had no problem with parking as we stayed on a Sunday and a holiday Monday. Weekday parking may be a headache, but the front staff are more than helpful to guide you in the right direction. The location was perfect, walking distance to all of Sofia's major hot spots and to excellent food options. The area is also very quiet . I would stay here again if I found myself back in Sofia. Highly recommend if you’re into something unique.

Our main concern was safety and the hotel’s staff disregard for it. The front desk is not staffed 24 hours. We knew this. They assured us we could contact someone if necessary; that a phone number would be posted on the front door. One night, our key cards would not unlock our room. No phone number was posted. We frantically searched the front desk area and found two numbers to call. Neither answered. Other guests overheard the commotion and offered to help. One had a different number to contact. No response. Another took our key cards to ensure they didn’t work; they didn’t. We were very upset. There was a call button in the elevator. An elevator repair person answered it. He could only help if we were stuck in the elevator; he had no access to the rooms. We insisted he had to do something. He had two numbers he could call for us. No answer. He then suggested we search the front desk area for a Master Key card. After desperately searching we found it and got into our room. However, it was clear that ANY determined person could have found the Master key putting guests at risk. The whole ordeal took about an hour. We decided to leave a day early. The front desk clerk contacted the manager who refused to give us a refund. We asked to talk directly with the manager and he refused to directly talk with us and would only communicate through the front desk attendant. We left.