Hidden Beach Resort Au Naturel Adults Only Catamarán, Cenote & More Inclusive

Revisited this resort over 50 times, we are club members for the El Dorado resorts. The resort is really showing age and needs a facelift. The rooms need new furniture and better lighting. The water pressure comes and goes as does the hot water. The bed is comfy and the swim up is perfect for us. We enjoy the dining options and appreciate the menu changes daily for dinner to accommodate, reducing the need to go off property for dinner at the other restaurants, although if we want to go off, we can go to any restaurant on the three properties. Alma Alejandra Cen Dzib has made an amazing difference in the service and the food since coming to this resort. Both the day and night servers are excellent, Angel Duran, Noel, Arnulfo, Aniceto, Genesia, Gualdino, and Ricardo Are all 5 star!! And I can’t leave out the top-notch bar service!! Pedro, Nathan and Esperanza you are the best!! The hotel Entertainment staff (Mike) needs to be revisited. The person in charge doesn’t really seem to understand the crowd and has made a lot of changes in the entertainment over the past few years. There are some amazing bands that should be playing in an area for us to dance and enjoy, but they are much too loud to listen to during dinner, e.g. the Cherry Lovers, everyone enjoys them but they are a dance band!! Not a dinner band. We love the gentleman that plays the guitar and that country/pop music. He would be excellent at dinner but he only plays at the poolside during the day. The Tenors are constantly changing singers and are very hit and miss for skill. And finally the best singer on any property on the Riviera Maya is Dana Kennedy and she is now gone! WTH? She can entertain at dinner perfectly or play in the bar and always gets everyone up dancing. She is absolutely AMAZING! Dana was the only successful entertainer for the New Year’s Eve party. The first performers were OK for socializing then Dana came and got everybody up and wild and dancing just as we should’ve been and then she was followed by some bizarre mime-like audiovisual show that was an absolute uninteresting downer while gearing up for midnight. Things have never been as good as when Aldo UG was in charge, and then Fernando followed and did well too. Now, not so much. The Pool entertainment staff is awesome. Thank you Fernanda and Carlos! You do a magnificent job with a wild crowd.

If I could rate higher than excellent, I would. The word that comes to mind is….Superb! The staff makes you feel special and their attention to detail far surpassed anything my wife and I have ever experienced. I simply cannot find the right words to express how delighted we are!

Such a gorgeous property. Staff is amazing and so friendly! Rooms are nice and beds are so comfy! We will definitely be back.