Zeus Essence Dolce by Wyndham Milan Malpensa

Titolo: Un’Esperienza Profondamente Traumatica – Totalmente Indegna dell’Ospitalità Sono ancora scosso da quanto ho vissuto in questo hotel — e invito sinceramente chiunque stia pensando di soggiornarvi, soprattutto chi viaggia da solo, a riflettere bene prima di prenotare. Fin dal primo momento ho percepito qualcosa di sbagliato. La struttura è vecchia, trascurata, e trasmette un’energia fredda e ostile — come se gli ospiti fossero un disturbo, non persone da accogliere. Ho comunque cercato di essere paziente, educato, riservato. Questo atteggiamento però non è stato minimamente ricambiato. Title: A Deeply Traumatic Experience – Absolutely Unworthy of Hospitality I am still shaken by what I endured at this hotel — and I urge any potential guest, especially solo travellers, to think twice before stepping through its doors. From the very first moment, I felt something was off. The property is old, tired, and gives off a cold, dismissive vibe — as though guests are a nuisance rather than welcome visitors. Still, I gave it a chance, choosing to remain calm, quiet, and polite. That goodwill was never returned. The staff, in particular, carry a disturbing sense of fake politeness — smiling when it suits them, then quickly turning cold, rude, or confrontational the moment you ask a simple question. Every request is met with suspicion, sarcasm, or outright resistance. Their instinct is not to help, but to challenge, question, and undermine you. It’s humiliating and exhausting. The rooms? Worn out. Towels with visible stains. The shower door didn’t close and had shattered glass. The lift is dangerously misaligned, and I nearly injured myself. The breakfast? Fruit flies on the fruit. No care, no standard, no hygiene. When I diplomatically raised concerns — not accusations, just calm, honest questions — the front desk manager (Marco, in particular) escalated it beyond comprehension. He didn’t just dismiss me. He called the police on me — for daring to express discomfort about the food and service. I was publicly humiliated, intimidated, and asked to leave the property without any valid reason. I was made to feel like a criminal simply for speaking up — respectfully. This was not just poor service — it was a violation of basic human dignity. There is no empathy here. No willingness to listen. No professionalism. This is a place where speaking up is treated as an attack, and where “hospitality” means silent obedience from the guest. Let me be very clear: this hotel is not a four-star property by any standard. It is a hostile, unsafe, and emotionally damaging environment. No one deserves to be treated the way I was — and I sincerely hope no one else is.