Grand Hotel Europa Palace

酒店新裝修，非常好。 位置就在皇家酒店旁邊，但價格平一半。 留意入住時間是15:00 ， 不會提前比房。 近火車站，一條直路5 分鐘就到 碼頭就遠，有樓梯，斜路，拿行李幸苦。 火車站有直達巴士到拿波里機場， 在站前小店可以買票，1.5 小時，15歐， 又平又安全又舒適

I give the hotel a 3* rating. I understand the hotel has completely new management and staff, and the hotel is undergoing a complete renovation; two floors have already been renovated. The staff definitely gets a 5* rating from me; they are service-oriented, hospitable, and have an open attitude. However, there's room for improvement with the pier staff, who aren't exactly guest-focused yet. We booked a suite, but upon arrival, we discovered that these unrenovated suites are located in the hotel's basement and are only accessible by stairs. This wasn't mentioned when we booked. After we reported this as an issue, we were upgraded to a renovated junior suite. Later, we saw on the website that it now stated that the older suites are only accessible by stairs. The renovated junior suite was definitely worth it: beautiful, fresh colors, satellite TV, internet, Netflix, a comfortable bed, and a small but functional bathroom. Breakfast itself is fine, although the same items are served every day, so it can be a bit monotonous for long-stay guests. The coffee is definitely a point for improvement; it was disappointing. The pier and pool are only accessible by a small, old elevator that can hold a maximum of three people; we understand this is being replaced. Alternatively, you have to walk down an estimated 150 meters of stairs and back. Parking is off-site, but is arranged by the hotel. It was a great experience for us. We were supposed to stay eight nights, but after five, we wanted to leave early, partly because we didn't dare use the elevator to the pier and because several things weren't resolved yet, such as construction work in the hotel. We then discovered that the hotel isn't very flexible regarding changes or cancellations. They have a policy of free cancellations or changes up to 14 days before arrival. Initially, there was no room for a refund, but they did suggest moving to a partner hotel so the rate could be transferred. However, if we refused, there was no refund. After some back-and-forth messaging after our departure, the general manager finally offered a one-night refund. I agreed to this because I would at least get something back, but it cost us €1,000. I accept this loss, but despite the fantastic team, I have decided not to return to the Grand Europa Palaca hotel. I realize that the reservations manager and the team did their best, but the final decision on whether or not to issue a refund rested with the General Manager, and he refused to refund the other two nights. Bit strange, when they sell the room again they have double the rate, it was pretty busy in Sorrento, most hotel were fully booked. Sometimes you have to be flexible to build a relationship with returning guests, and we are not one of them in this hotel.

I cannot recommend this hotel enough. I was a touch apprehensive as some older reviews reference outdated elements of the hotel, and there might be a few, but the gorgeous, modern open lobby area, back patio over the water, pool, food service, and deck overlooking the Golfo do Napoli were truly beautiful, clean and unlike any other hotel that I could see in the area. It was a quiet oasis/escape from the busy Sorrento crowds, and is located very centrally (seriously, a safe 2 min walk from the action). Staff was extremely kind and accommodating as well. The room was spacious and clean. The only comment is that the TV is outdated and doesn’t have many channels at all, so we ended up watching movies on a laptop at night. But this wasn’t really an inconvenience on a trip where we were able to hang on the hotel’s clean, open patio drinking spritzes until well past sundown.