Premier Inn Torquay Seafront

AN EXTREMELY BAD EXPERIENCE, CUSTOMER SERVICE HORRIBLE On arrival I could not check-in because reception staff told me I had not pre paid. I showed proof of my Trip.com booking payment and my bank statement but staff wanted me to send copies to senior hotel staff directly to prove payment. I objected, an argument ensued, waiting customers witnessed were embarrassed. I paid cash and waited the entire day before staff agreed payment had been made and I was refunded BUT NO APOLOGIES. NO BREAKFAST. Premier Inn had been having website issues admitted by reservation staff. I booked 2 days but only 1 day could I book breakfast. The site would not permit reserving breakfast. Hotel staff offered that I pay extra for breakfast but my second night room booking was already more expensive than the first night which included breakfast. By this time I was so pissed off that we checked out without breakfast. THE WIFI DID NOT WORK. Neither mine or my wife phone could receive Wifi. I emailed the internet provider for the hotel and eventually received service. Reception staff tried for more than an hour and could not fix the problem. THE HOTEL IS OLD AND DECOR DOWDY. The entire decor of the hotel is old looking and desperately needs a remodel and modern colour scheme upgrade. Carpets, artificial wood floors and window coverings have the appearance of being very old.

My partner booked this as a spur of the moment night away with our infant son. Greeted by a helpful friendly gentleman (unsure of name, short ginger hair). On arrival we were told the lift wasn't working which was a pain as we had a pushchair plus his travel cot, and bags etc. Luckily it was first floor. The room was a decent size, double bed, single and a travel cot- but we used our own as its bigger. Double bed was very uncomfortable..seemed to dip. Tea and coffee making facilities, hairdryer. However it was tired looking. Sheets were marked, but no doubt clean all the same. There was a thick trail of dust under the tv panelling on the wall. Our son who is crawling picked this up and ate it. So quite annoyed, it hadn't been hoovered in quite some time. Soap dispenser was grimly lined with soap scum, had a partial sea view but ruined by rubbish on flat roof. We used the restaurant, food and drinks were really tasty and good value for money. Friendly staff. General areas were clean. £7 for parking on site. Given the area I thought was fair. Wouldn't stay there again but would definitely use the restaurant.

The room was very dusty and the remnents of previous guests. We would not recommend to anyone else. Staff were not helpful

The reception staff is incredibly friendly and welcoming. The bed is comfortable, ensuring a great night's sleep, and the shower and bathroom facilities are well-maintained, with excellent water pressure and temperature. However, one aspect that's hard to overlook is the noticeably dirty windows in the dining area, which have smudges at all times of day—morning, noon, and evening. If you choose to have glass surfaces, they must be kept impeccably clean, especially in a dining setting. It's essential to be intentional about cleanliness, so please consider cleaning them daily if needed. Overall, the hotel is in need of some tender loving care. Upon entering, the worn carpet creates an unwelcoming atmosphere that could use some attention.

Extremely dated Extremely dirty grubby and generally unclean throughout don’t expect to use your mobile phone or devices within the hotel as most of the time there is little on no signal/Wi-Fi be prepared to find mould and dirt in your room if you complain about any of the above be prepared for unhelpful rude and nonchalant staff The only positive for this hotel is it’s location

Staff are friendly , the beds very comfortable. Food only had breakfast was warm but plenty to choose. The carpet in breakfast room was the most disgusting dusty carpey, around the tills dirty carpets for a premier inn. I feel there are areas need updating . Bathroom in our room had a aweful smell the 2 nights we stayed. Nothing was done as we did ask. Would I stay again not until its modernised and cleaner I've been doing premier inn all over and this is the 3rd one that was smelly, I will never use, come on premier inn ya beds are amazing other wise I wouldn't use these ones again.