Southsea

We had a great stay after what was a nightmare start to are weekend away long story short we had to leave were we was staying so we decided to head to the premier inn and we was met by amazing lady on front desk who helped me book a room for me and my family she went above and beyond for us late Saturday evening when we had no were Togo we are so grateful for help we will definitely stay again

The room was clean and tidy, adequate for a one night stay. Nice to watch the ferries and other ships and boats go in and out of the Harbour. A short walk to Gunwharf Quays for the lovely shops and restaurants. Unfortunately a number of things let the hotel down. Parking is a big issue, arrived just after 3pm to find the hotel car park full, was advised by the receptionists that as we had a blue badge we could park on the yellow lines outside. This is INCORRECT, thankfully we were at the car when the Traffic Wardens came and advised that the road is loading only parking - as indicated by the double yellow lines across the kerbs. Went down for Breakfast at 8.00am on the Monday morning to find nothing was open and were told wouldn't be ready for another 15/20mins. No reasons or apologies given as to why not open like other Premier Inns from at least 7.00am, most strange. Seems to lacking in organisation and customer service.

On check in, payment hadn't been taken from work card. This was not clear on booking. Issue was resolved by manager. It should be clearer on booking that would need to pay on arrival and work card would not be charged. Parking - had not been informed £7 from premier in so had booked direct at £13. Reception staff was unhelpful and told em nothing to do with her. This should be clearer on booking with the option to pre reserve a spot - I needed to park there due to traveling for work and did not have the time to find one if one not available Room - was on far end of corridor furthest from reception. As travelling on my own I would prefer something nearer to reception. Window needed replacement as double glazing seal had gone, therefore no good view. Hand wash instead of shampoo in shower. Table for desk wasn't clean and had sticky mark on it - did not report to reception due to handling of previous issues.