Holiday Inn Spearfish-Convention Center

We had called 2 days before our stay asking for an early check in. They couldn’t promise us one, understandably so, but they said they’d try. We show up at 12:50pm, had a wedding at 2 to get ready for. Room was still dirty, and we understood. They said they’d call us when it’s ready. Normal check in is at 4pm. We go to the wedding, come back at 3:45, room still dirty. They gave us free drink tickets which was nice, but didn’t call us until 6pm letting us know our room was finally ready, 2 hours after normal check in and had already gone to the reception. We understand staffing might be short (or something of that nature, we were never told why) but we were offered no discount for the fact that we didn’t get to even bring our bags into our room until 11pm after returning from the wedding. Pool was also under construction and we were told other people got a discount for this but we were not offered one. Just frustrating with how much we paid for a 1 night stay. Usually love Holiday Inns, but unfortunately will not be returning to this one.

No mention that the pool was not open. Signs posted “pool area completion Spring 2023.” We were there at the end of August. We would have stayed elsewhere with a pool.

We were not informed the pool was being renovated and was not offered a discount on our room, no breakfast included with your stay if you wanted breakfast it was extra at $300 a room it should be included.

This hotel is so outdated!!! The carpets are so gross! The front desk staff could care less and are rude!

The room was incredibly musty and the AC didn’t work. The pool was closed even though I called the week before and they said it was open.

We chose this hotel as a stopping point on our road trip, and though it was the most expensive, we chose it because it specifically had good ratings, a pool and a hot tub. After checking in, we were informed that the pool had been closed since January and from the looks of it, would be closed for a long while yet. The room had been updated but the carpet was sticky, and the air conditioner was not bringing the temperature down. If we’d had the energy after our day on the road, we would have asked for a refund and gone elsewhere. We did appreciate that the staff was welcoming and helpful.

We enjoyed our time in Spearfish. The hotel was conveniently located near Spearfish Canyon, the Falls, and the downtown area. We did ask for the TV in the living room part of the suite to be fixed. They sent someone; but they were unable to fix it.

Ashton who was running the front was SO nice and helpful. Loved the hotel set up, very much appreciated the trailer parking in the back. Room was a standard nice Holiday Inn room, very clean. Would love to see this place when it has the indoor pool renovated!

This property was very dirty!!! It was an old building and needs major updating for what you pay. Floors were filthy! Also was charged extra to have a pool side room only to find out when arriving the pool is under construction and will be summer of 2023. Very disappointing to kids. They should not be allowed to charge extra in a misleading manner. Should be posted on site that pull is closed for summer.