TownePlace Suites York

First and very importantly, the front desk staff that I dealt with were very friendly and professional. Unfortunately, I don’t feel that they have what they need to make this a better hotel. I chose this hotel for location, swimming pool, and room with pull-out sofa. Traveling with kids, these were all important. We checked in, but did not stay - we moved to the Courtyard property next door. 1) We were traveling with kids and wanted a property with a pool. When we arrived, I happened to notice a printed sign on a window that the pool was closed. When I inquired at the front desk, I was told that it was not functional and they were waiting on a part for repair - could take a week or two. Would have been nice for the hotel to notify incoming guests that the pool was not functional. 2) Sleeper sofa in the room is not a traditional pull-out. The seat flips out and the sofa becomes a platform very close to the floor. There was no mattress or additional linens in the room. When I inquired at the front desk, I was told they could bring a pad and linens for the sofa bed if we needed it… pad?? I cannot even imagine it being comfortable - although I never saw the pad they spoke of. 3) Television in the room did not work - no channels would load. When I inquired at the front desk, I was told that when guests check out, the TVs automatically stop working and a hotel representative has to go to each room and reset the TVs for them to work. This visit was just having too many issues, so we decided to change our location to the Courtyard property.

Love the place. Every employee is professional and curious. Hotel is clean. Local access to events I attend. House keepers are friendly. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

I am very satisfied with how the staff treats us. I have been here for over a year and love it. Anything I have needed they help make it happen. I have nothing to complain about. The cleaning staff do an excellent job every time they clean / refresh my room.