Premier Inn Lichfield City Centre

On arriving you see a sign informing you to go around the roundabout for parking, this I did but was looking for the hotel car park to which there is none. The car park is a multi storey car park which has nothing to do with the hotel. (£2.50 for the night). Make sure you park on the lower floor from here it’s a short walk to the hotel. Reception is automated , rooms is what you expect from Premier inn. The bar and lounge /dining area is just to the right of the front door, drinks are from a fridge or vending machine. I only had the breakfast which I did enjoy but was late starting. Would I stay again, Yes, due to its location.

First impressions of the hotel is it is in a good location there is parking at £4.50 a day next door however if you are just staying overnight there are roads nearby you can park till 11am for free. The place has a lovely park nearby which my little one loved running around. Customer service was half and half initially on checking in I was ignored by an older lady she didn’t even acknowledge I was waiting for her - this happened twice initially I had difficulty self checking in, then to have a go on the raffle (which is a brilliant idea). I understand she was busy but common decency would be to acknowledge I was waiting. This was until a young lady called Chloe came over to help, she was also amazing when my little one was sick and turned the whole experience around which is why they review is 5 rating than 2 stars. My little one was so taken with her she was calling Chloe every time she saw her! Worked the till 12am shift. We had the breakfast cause we were using the hotel as a stepping stone for the rest of our journey. The breakfast I felt was definitely overpriced for what it was. It was nice enough but at £10.99 or £8.99 for the continental it was expensive.

Great customer care. Central location. Clean, comfortable. What’s not to like! My friend is a regular guest and I’ll be staying again too!