Radisson Blu Hotel London Stansted Airport

The hotel was very nice and very well maintained. However, the staff we were welcomed with was particularly unkind and disrespectful. We arrived on a rainy day, with 5 luggages and when we asked for help from the reception they said this wasn’t their problem and refused to send any help. After rushing inside my daughter went to start the check in. We were received by “Mohamed” who told her we couldn’t check in until much later and told us we should wait approximately 3 hours which was a problem as we had a flight to catch later in the evening. My daughter asked if there could be an exception and not only did Mohamed loudly tell her no, he also laughed at her english speaking skills. This upset my daughter and made her cry. We travel very frequently and this was absurd, we are afraid he may be racist towards customers. It’s truly upsetting as my daughter was very respectful towards him. However, not all staff members were rude, as Angelika served us at the hotel restaurant with kindness and respect. She put a lot of effort to make us enjoy our stay and we truly suggest you consider her as manager of reception to receive guests, as she would surely do a better job than the staff currently working at your reception.

This was my 1st time at this hotel and it was very convenient! Near the airport and so clean! I think it was one of the best hotels near an airport ever! Would stay again. You need to book in advance to get a cheaper price!

Hotel had everything I needed and more. Perfect location, very friendly staff, comfy bed and very pleasant shower. Unfortunately my stay wasn’t long enough to use other facilities, but would certainly love to if I was there longer. Would definitely recommend and stay again.

Love our stay! The room was clean, the lobby was clean, the food in the restaurant was top. The receptionist (I forgot to ask her name, but she is tiny and has blonde hair) was very nice and welcoming, she also helped us print our boarding passes for the next morning flight. There was one thing that it bothered me is that they don’t provide bottle of water. I know that is safe to drink from the faucet, but it’s always better to provide some water.

Our flight was delayed and we didn't end up checking in until after 1am but the check-in process was smooth. The room was spacious and had everything we needed, except for some slippers. The shower was great!

Great hotel very short walk to the terminal easy check in and check out

It was very easy to walk to the airport terminal from this hotel. Staff were helpful.

Very close to Stansted airport. 5 mins walk from train station. Good location.