Van der Valk Hotel Emmen

There where renovations going on next to our room. This was not communicated to us. If we knew we wouldn't stay here because we wanted a nice relaxing trip. After going to the reception to complain about this they say it is on there website. We booked this via vandervalkexclusief.nl and not hotelemmen.nl, so we never went to "their" website beforehand. We didn't received a mail about renovations so how would we know there where renovations? When I checked even when I would go to their website on my moble you first have to scroll down to the welcome text which most people don't read and there is one sentence really small about this and that would be sufficient according to them. I didn't agree ofcource but they kept saying 'it is on our website'. This would mean that everytime I book a hotel I have to put on a Sherlock cap and investigate if there is anything going on in a hotel I booked. Next to other things like airco was broken and when you want cold water it is scolding hot, what they tried to fix because there was someone in our room leaving a mess. But his someone also thought let just keep the door unlocked and open!!! This was just rediculous. There was so much more what was just wrong about his hotel and stay but I just keep it short. After contacting their "sales" department because they apparently are also the customer service department. It was the same old same old, saying it is on our website and they could do not anything for us. Even going on the attack that we could possibly could have been bothered by the construction noise. Basicly saying we are liars.

This hotel looks good, on the outside. The reception has a nice ambience and the staff are friendly. Breakfast offers a decent variety. As you might expect from a hotel of this calibre. In-house swimming pool and a workout centre available. Casino just next door. Having said that, the rooms look tired and definitely need some TLC. Come on, dear hotel manager, step into the 21st century! And the house cleaning manager should be reprimanded for not properly checking on his/her staff - we booked two rooms and both had dust all over the place. Even on the walls! One room was harbouring an unwanted guest in the bathroom: a silverfish/firebrat. Big yikes.

Worth staying at Get hotel, with great facilities, plenty of parking and a wide select of good food. Plus friendly and helpful service.