The Lodge at Spruce Peak, Part of Hyatt

Staff did not seem customer service oriented. Our room was next to the trash dumpster. Why does this seems to happen when I book through *******? They absolutely would not change the room, even though it was not busy…off season. They had no breakfast buffet even though it was listed as an option.

Location is perfect if you want easy access to the mountain. We liked being able to walk across the street and begin our hike. We found the Lodge restaurant short staffed especially during breakfast ( only meal we had) ( Alpine Hall). Our room seemed to connect to another room and found the kids next to us quite loud. If you advertise as Pet friendly you should be able to leave your pups alone. You should not have to spend money for a pet sitter who would be a complete stranger. We have stayed at other pet friendly places and have never come across this odd policy. Then why bother to be pet friendly. Our dogs were quieter than the kids next to us screaming Sunday morning. Tom and bathroom were nice. Bed was comfortable. Surrounding outside area was nice for taking the dogs for a nice walk.

Since Hyatt bought the property some changes have been made to make it even more expensive. There is no longer free self serve parking- they charge $2 per hour if you don’t move your car in 12 hours. Years ago there were some complimentary breakfast snacks in the lobby - this is now gone. Overall it’s a nice property and such a great area. Just costs add up very quickly.

This is a beautiful property with excellent staffing. The restaurants were very good, especially the Tipsy Trout...the sushi was wonderful. My only complaint was that the Alpine only offered a buffet. While the buffet was great, the cost was $85 for two, which is a little bit steep for breakfast. There was no a la carte option and it was just too much food every morning. Be aware too that spa services are very expensive...$350 per person for deep tissue 80 minutes. This property though is super convenient for ski in and out. There is a wonderful outdoor pool and hot tubs.

Very accommodating! Everything is accessible and easy. Made getting my 3 young children ready for skiing easy. They loved the outdoor rink and pool. Definitely coming back!

Beautiful place, The ice skating rink was fun for us, great place for family vacations, theres so much to do from snowboarding to skiing to snowshoeing and many more amenities inside the property! Highly recommended

The staff was nice and all but the restaurants was terrible the food so bad and service was horrible. At the end of our stay they ended up charging me fees that I was never informed about or told. Horrible will never come back to this place and never recommend to any one.

We absolutely loved it! Very friendly staff, beautiful grounds. We are coming back soon.

Early check in was appealing, but not fully communicated. We ended up changing in the public bathroom to ski that day. Other than that, we really enjoyed the property and staff.