Esperanza Resort & Spa

Stayed for two nights in July and we loved it. The grounds are beautiful- walking trails, the lake, spa, gardens, etc. But what really stood out was the service- we were given a tour when we arrived giving us some history of the property. The food was delicious- both dinner and breakfast. You can tell that they try to use fresh produce from their gardens. All the staff we encountered went out of their way to make our visit superb. Overall, a great experience.

Good afternoon! On Saturday, 25.06 we were at Esperanza Resort & SPA . I want to share my impressions. Since we have not lived in Lithuania before, we decided to visit this club for the first time. Five days before the visit, I called to book a restaurant and sunbeds on the beach. The receptionist told me that the restaurant will book, and they do not book sun beds, but at the same time assured me that this is simply not necessary, because there are enough places for everyone. Two days before visit , I called back again to make sure everything was in order my booking - and again I heard the assurance that we were expected and we could have a great time. And so we arrived: three adults and three children. We arrived a little after one o'clock in the afternoon and immediately found out that there were no sun beds or umbrellas available. At the reception, we were immediately told that this wasn’t their problem and they didn’t promise reservations. And for my question: why did you say: you can arrive in any time and there will be enough space for everyone, and what should we do now? they replied that they could not help in any way. And also advised to go to a restaurant first, for lunch and waiting there will be a place on the beach. Since I was with my wife, her friend and children, I couldn't just turn around and leave this place. As a result, we sat in the restaurant until 17-00. Then, when the sunbeds were free, after paying about 400 € for lunch, my family went to the beach. And I went to the reception to take and pay for towels. Once again I want to draw attention to the time- 17-00. And then the administrator, and then the general manager, started telling me that we had to pay 175€ for towels. (It is appropriate to inform you that I did not just come to an expensive club, that I have the opportunity to pay without problems. ) But I've never been able to understand when they're just trying to deceive me. Total: at first you are lured to come, solely so that you spend money in a restaurant, and then they try to push you pay for towels, moreover, at a time when it's time to leave. All my explanations and attempts to prove that this is not possible, that it is not human, have not led to anything.... This "general manager" just laughed in my face and repeated that if we didn't pay, she would call security. As a result, the whole day was ruined, and we felt disgusting. I had to take a walk and leave. And already going out of the club, we realized the possible reason for this attitude to ourselves: the flag of Russia was in a prominent place near the hotel (it was during the war!), and they just wanted to humiliate us Ukrainians.... Something like that.... And now think for yourself whether it's worth going down to visiting people who support the aggressors and are ready to humiliate even children for the sake of money....