Holiday Inn Express & Suites Suffolk

Great for business travelers in Suffolk Virginia. The room was spacious and clean. Thanks

My husband and I stayed at this property and when we checked into our room, I noticed water on the bathroom floor. I washed a few dishes with dish detergent and I saw the bubbles spilling out of the pipes underneath the sink. We asked for a new room and were given a new room but the coffee table was missing. Instead they had a tiny blue roll away table but not big enough for us to use for our dinner. Also, my step daughter spent an evening with us and when they opened the pull out couch, the mattress had so many crumbs and it was dirty. She ended up sleeping on top of the couch cushions which is not ideal especially when we paid for a standard experience. This was less than standard. Breakfast option was good though and location to the major highway and small shopping center next door was good as well.

Plus: Convenient location; close to Sentara Obici Hospital. Good breakfast. Friendly staff. Large room with mini-frig and microwave. Comfortable bed. Complimentary cookies in the afternoon-evening. Minus: Shower not cleaned thoroughly; found hair on wall and in corner. No tub. No tray for breakfast. Printer down; no receipt provided for stay.

They told me they couldn't guarantee room I booked thru *******. Housekeeping only left 2 towels for 4 ppl. Great location and front desk very helpful

The hotel exceeded expectations with its excellent staff, service, well-maintained rooms, and a delightful surprise with the breakfast. I plan to return when I'm back in town.

Housekeeping didn't do a good job at all. A pill and a penny were lrft on the floor and my husband grabbed it just before our 1 year could. We had less than half the amount of linen we should have had. We requested more and it was taking so long to come that we requested a late checkout and we were told no and we had to share body towels to dry off after showering. 2 towels for 6 people. Ridiculous

Overall nice stay! However there was low water pressure in the bathroom. I also walked into my room to find that it was cold which I discovered the screen pried open slightly and the window was open. I closed the window and locked it. Left me a little uneasy.

Several outlets and furniture items were broken. Floor was not clean at all, trash and dirt around bed. Door lock was intermittent and frequently needed new cards or “a special trick” to open. Staff often replaced keys or replaced lost keys without checking ID or asking names. For several people. You can literally walk in and say you lost your key card and they will give you access to any room you ask for.

The cushions on the couch bed has stains all over it. On both sides. Besides that thank you for a good stay.