Red Roof Inn Suffolk

Very clean room and quiet property. Hotel is located on a very busy road, but the room was still quiet and comfortable.

The floors were disgusting, I don’t think they are ever mopped. Not once did our room get cleaned or offered fresh/clean towels. The only housekeeping staff we saw was when we checked in and they were loudly bad mouthing another member of the staff. Not very professional. Nasty air filter in the AC, it smelled like old cigarettes all the time. Didn’t feel safe around the hotel, a lot of homeless-looking people hanging around smoking and checking out your belongings when you take them in and out of the car, loud obnoxious music…I could go on and on

This was a horrible experience the night clerk was drunk and dirty every room was infested with cockroaches I don’t know how this establishment is not shutdown

Newly remodeled however I saw multiple bugs during my stay. The computer chair was heavily stained, and it was odd that you only had two towels when 4 guest would be on the reservation. I went to the front desk to ask for more towels and they said that they have a problem with people stealing them so that is why I only had 2. The man who checked me in was extremely friendly and the location is great, you can tell they are striving for better just a work in progress.

Unfortunately this was the cheapest hotel for my stay . Arrived and found roaches in my refrigerator. I would of complained but I was certain the staff running the establishment wouldn’t care since they tried to charge me $490 when I booked it for $260. After showing them my receipt they said “oh my apologies we thought you were someone else” Also it’s good I bought my own towels since they failed to bring me new ones daily. So do yourself a favor and stay in your car as you will be better off.

front desk man refused to let us stay because we smelt like “mary jane”. He was extremely rude to us for no reason and they still charged us when we did not stay there

Very sub par for a Red Roof Inn. Low lighting outside (even the Red Roof Inn sign was burned out), inadequate disabled parking space, more run down than other Red Roof Inns we have stayed at. Neighborhood was sketchy. Didn’t feel comfortable. Not good for travelers along the road, which is what we use RRI for. This experience was unusual for a RRI, which are usually nice, clean, and consistent.

I’ve been waiting for the hotel I stayed at to to contact me back about the issues I had but never heard anything back. I feel ignored and that’s how I felt on my stay and during check out. The lady who was up front was too busy fussing about how she’s the only one who ever does any work and she just gave me nasty looks. I had people come up to my door and try to get into my room which was super scary. There was stains in the bathroom tub which wasn’t the biggest issue, but you can tell the employees do not care about the people who stay with them.

The property smelled bad and was very loud and dirty. I had four people in my room but staff would only give two towels. The night manager is terrible. He is rude and unprofessional. Never staying here again