Premier Inn Sunbury (Kempton Park)

This hotel has to be now by far the worst in the Premier chain. I really don’t understand that it used to be the best hotel. Me and my family had been staying there for years sometimes twice a year. However, it has gone so far downhill that Premier Inn should really just sell the hotel. It is such a shame to see what’s happened to this hotel. There is barely any staff now we were there three nights this time me and my family and even the coffee machine in the restaurant wasn’t working. You had to use little Nescafe sachets which was absolutely disgusting. If you want your room cleaning you have to ask, I never saw any housekeeping staff whatsoever for the whole three days that I was there. You get one hand towel, and a medium towel in your bathroom now? My brother’s room sleeps three people, and even he only got one hand towel and one medium towel? Where is the logic in this and don’t give me eco friendly nonsense .

We stayed for the night with our two young children and enjoyed our stay. Friendly receptionist in arrival who checked us in. The gesture of a pack of biscuits went down well with the kids. Room was clean, light and beds were comfy. Plenty of eateries nearby for dinner. We decided to have breakfast in the morning but was a little disappointed in the food. Car park was great having access from inside the hotel and felt like car was secure. Hotel was generally clean and would stay again

Our stay at this Premier Inn reflected our past experiences with this budget chain. Firstly we did find the staff to be helpful, friendly and amenable. However, on entering our designated room we found that the television was virtually hanging off the wall and didn't work. We immediately asked for a different room and this was done without any problem. Our impression was that the structure of the building could have done with some attention. Only 1 of the 3 lifts was working. It is an 8 floor building and it was worrying to think about what would happen if the third lift broke down. Also when looking at the building from outside we did wonder if the windows had ever been cleaned. This created a very poor impression.

Our hotel was filthy and rundown. Toenail clippings under the bed, another bed looked slept in. The lobby men's WC was soiled from days with no cleaning regime at all. The restaurant shelving hadn't met Mr Pledge or Mrs Duster for weeks it seemed. It's fair to say that if this were my first use of a Premier Inn, it would be my last, as it looked like a tired budget roadside motel.

Good place to stay if your going to thorpe park 10min down the road. The place is clean staff are friendly and helpful......

Everything was how we had hoped it would be and exceptional value for money We needed 4 rooms and had requested that they were close together which was actioned in advance Car park charge was reasonable and provided access straight to reception The staff were amazing especially Tegan It was a really easy drive to the airport in the morning