Mena Palace Hotel - All Inclusive

Booked an apartment for extra space (& cost) Dated was not the word. Lumpy beds, 2 singles pushed together. Daughter had a sofa bed, crackerbread thin. Aircon rubbish. Furniture falling to bits, plug sockets that didn't work. Didn't sleep a wink until we finally got moved to another apartment. This one was slightly better although the toilet was cracked & leaking water from behind. By this point I was sick of complaining & could not wait to leave the hell hole. Food was not for British tastes. Only attempted to eat there one morning & the food was cold, inedible & disgusting. Evening was pretty much the same so we didn't attempt again. We ate out every meal time. Pool was ok, sunbeds lacking. Towels out before 7am by other guests. Lifeguard lovely & would move them for you if she saw you looking for a sunbed. Ice cream & doughnuts at 15.30 good but other than that a hard pass! Paid over £2000 for 2 adults & 1 child for a week. Total waste of money. Avoid at all cost!

Mena Place OMG where do I start. I have been traveling abroad for over 40 years and this is 100% the worst hotel I have ever stayed. 99% of staff don’t speak any English. Went to our room, noticed the shower head holder was broke, took them 24 hours to fix. On all our holidays we always set a trap, we put a bit of paper down in the bathroom just behind the toilet. Day 7 when we were leaving the paper was still there. Cleaning of the bedroom and making of the beds was far and few between, bed sheets only changed once in 7 days. Beds were NEVER made 100%, dusting around the room was non-existent, the beds only 14 inches off the floor and they must have been a min of 15 years old with spring mattresses. Sink in the bathroom had a LARGE crack in it and also was NOT cleaned for the week as we left tooth paste on one side. Dirty glasses were NEVER taken or replaced, the cleaning staff did about 40% of the work they should do for a 4 star hotel. Day 4 of the holiday water starting coming down through the bedroom ceiling. Disgusting LAZY cleaning staff. The hotel itself was like time travel going back into the 70’s. Their website advertises “the hotel's a' la carte restaurant offers a great range of cuisines for breakfast, lunch, and dinner” TRUTH the restaurant was like a Motorway service station and the service station would be cleaner and better food with more to pick from, and hotter. • They advertise “Restaurants” LIES as there is ONLY ONE restaurant. On the restaurant wall was a certificate showing for a 3-star sorry what a joke I wouldn’t give it a 1 star. • Also advertise Minimarket, more lies there is none you have to walk 20m outside the hotel to a shop. There is NO a’la carte restaurant. The food, sorry it was pig’s swill. PLUS a a’la carte restaurant DON’T serve frozen veg. We only eat here for the first day. 3 out of the 4 of us has a stomach bug, says it all. Breakfast OMG cold beans, mushrooms which were frozen mushrooms and full of water, tomatoes, tin sausages, NO toaster, bacon was 85% fat 15% meat, NO cereal, dried bread. Tables were NOT set up, no cutlery, plates, glasses or cups NOTHING, you had to go and get cutlery from the side. Chipped and cracked plates. On their website & on Loveholidays site it shows tables all set up even with napkins and tablecloths what a joke and LIES and FALSE advertising by the Hotel & the travel agent Loveholidays, tables just had just OLD dirty plastic covers. Lunch n evening meals what a state. Choice was 100% limited but you had the guarantee that there were meatballs in sauce or fried. Frozen COLD veg. Toilet for the restaurant people complaining re no towels to wipe their hands, we sat there and watch a waitress who we noticed was a bully put paper towels in the toilet, wipes down a sink THEN came out of the toilet NOT washing her hands or anything, picked up clean cutlery from a trolly and started putting them into the holders for people to use. Sorry, that was it didn’t eat there again. T

hotel ok clean food ok we got one towel in the room for 3 people every day 80% of the staff in the hotel does not speak English only Ukrainian and Russian “ladies “even girls animators learned to dance 3 songs and it was the same over and over again. and they only looked at the boys zero interest in children (2-6 years old) unfortunately there were no games and children. the kitchen manager / service menager was very rude and also had no communication in English. :/

Had such a great time staying at mena palace would definitely recommend also would like to say a big thankyou to Victoria the very hard working lady works behind the bar for being amazing all throughout my time at mena palace always smiling and happy to help making me and my family feel very welcome. I cannot fault this hotel apart from I found the lady who works by the pool area Valentina quite rude and did more sunbathing than anything else!