Surfers Paradise Luxury Apartments by Holiday Paradise

Enjoyed my stay at Hilton Was very enjoyable Hope to return soon and explore another hotel Location at Hilton was excellent Close to the beach, food/restaurants and transport Thanks and hope to see you again surfers paradise

Firstly, location, check-in and facilities were all great. Easy to navigate, great communication and the assistant in the office (physical) was helpful and easy to deal with. Inside the apartment: couch was broken, coffee machine was broken, there were no dishwasher tablets to wash dishes. There was mould behind all curtains and in the corners of all areas of the apartment. The cleaners had randomly left behind sheets and towels when they left the apartment. There was no plug for the bath (however I requested one and it was brought up that day). Such a mixed review because we paid $1500 for 4 nights, which I think is an average price so I wasn't expecting 5 stars. View, location and service was actually really great. I think the communication was outstanding, actually, but the apartment itself I think has not been managed well in terms of facilities and cleanliness.

優點：位置不錯，可以看到海岸，周邊商業集中，吃喝方便 缺點：1、房間有太多蟑螂，投訴後來人處理一下，給了噴霧，但把蟑螂全趕出來了，我們消滅了大約十幾衹 2、入住辦理時間是下午3-5，我們路堵遲到了，路上聯繫，工作人員説過了5點前台就下班，再沒人處理，因為還要預扣款300澳幣後才能入住，衹能通過郵件拍護照，銀行卡照片用於扣款，我們後來通過攜程幫忙才辦好，（特別説下，攜程網上服務人員周到，效率高），然後自己到邊上的辦公樓信箱去拿鑰匙。 3、名字叫Hilton，其實和Hilton沒半毛錢關係，一幢樓裏的酒店叫Hilton 4床很軟，特別是一張單人床中間已經塌陷，睡在上面像掉坑裡了 總體性價比不高

房間滿意，但是離開需要寄存行李時前台態度非常差，本來短訊確認過可以寄存到他們的辦公室，但後來説不能寄存因為房間滿了，但去了一看房間非常空，就以不想讓房間太亂為由堅決不讓寄存。孩子們拖着厚重的行李上來樓梯寄存，前台説你讓他們stop，態度很差很差！

記得一定要提前聯繫酒店管家，或者先看郵件訊息，特別是下午五點以後到達的。否則你根本找不到拿鑰匙的點，我就是找了一個多小時，實在沒辦法聯繫攜程管家才弄明白。這是酒店式公寓，和希爾頓酒店在同一棟樓，除去前面的煩惱，入住體驗是非常好的。

房間乾淨整潔 位置好 樓下飲食娛樂都很方便