Grand Beach Hotel Surfside

War vor paar Jahren dort, es hat sich viel negativ verändert der Eingang bzw die Hall nicht mehr so schön. Zimmer muffig Badezimmer nicht sauber fremde Haare auf dem Boden.

夫人、女兒入住的，很滿意。但是，不能看海，後來就升級為了海景房。整個攜程訂房過程非常順利、方便，攜程服務很好，贊👍

All bed and mattresses in a very poor condition. You have to wait 10 minutes for hot water in the shower. Don’t order any food in the restaurant.

The hotel is very well-maintained, rooms were spacious and the property was beautiful- from the mail level pool area to the rooftop. Hotel staff were also very friendly and helpful. It was the restaurant at breakfast and the rooftop pool bar that had terrible service. We waited forever for someone to take our order at breakfast, she never checked on us- I had to find someone to get our bill. With the rooftop pool bar, it was the same thing. There was no one there at all on the Sunday to bring drinks or food. Other than the food service, the hotel was fantastic and I would stay again.

Nice looking hotel but very poor staff service - they literally can not be bothered helping guests- too much trouble. The first room I was given had the loudest air conditioning I’ve ever encountered and no water pressure at all so the shower was a trickle. Changing rooms became a major ordeal due to staff couldn’t care less attitude. The pool attendant on the roof was the rudest and least helpful hotel employee I’ve ever encountered.

It’s a beautiful and very expensive luxury hotel, but we endured cold showers during our entire stay due to the water not heating properly. I reported it to the front desk. I called and left a message for the manager twice and he never returned my call. He knocked resort fees and taxes off our bill as a tiny compensation for our miserable cold shower experience. We will not stay there again.

Location is right on the beach. Very beautiful. Lobby is nice. Rooms are spacious and we loved the second bathroom in our suite. Could use a little TLC in some minor areas. There was a large stain on the carpet in the hallway on our floor. No cushion on the lounger on our deck. Checkout was 11, they gave us complimentary late checkout until noon but our room keys were deactivated when we returned from breakfast at 10:45 AM the day we were leaving.

The hotel is great! The service is excellent and the staff very friendly. They just need more beach chairs for guests on holidays. But given that the space is limited due to city codes, all was well during our stay. Keep up the great job!

Great attentive staff, clean and modern, I would stay here again. Our room developed a leak during our stay and they immediately found us another equal room.