Tongli Lake Resort (Phase II)

Wonderful staffs , beautiful breakfast buffet with friendly kitchen staffs. They tried very hard to serve you.  Remote location made it difficult for my family to book didi or taxi service back to Shanghai however hotel arranged a private car for us.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

前台王利敏小姐姐理入住時主動遞上熱毛巾，看我帶娃還貼心升級了湖景房，最驚喜的是户外的攀爬探險區——娃在繩網塔和攀巖牆瘋玩了一下午，安全員全程盯着超安心，我終於能坐在旁邊喝杯茶，實現“遛娃自由”退房時前台王利敏還送了伴手禮，連娃的小背包裏都塞了奶糖，這服務真的是“把客人當朋友”的程度，不管是想帶娃放電，還是想自己偷閑看湖景，都能直接沖！

這次帶娃住同裏湖度假村，直接被圈粉到想無限續住，重點誇誇前台王利敏小姐姐！辦理入住時不僅效率超高，還幫忙升級了房間，主動提醒我們酒店的親子設施位置，看娃有點鬧還送了小玩偶，温柔又貼心，瞬間好感拉滿，房間寬敞又乾淨，窗外就是湖景，傍晚吹風太舒服，酒店的親子樂園直接把娃“焊”住，從服務到設施都挑不出毛病，王利敏敏的貼心更是加分項！已經把這家列入親子度假必囤清單，下次還來！

玩的挺開心的，有湖邊的户外遊樂場、挖沙子，喂小羊、小兔子，一圈小火車。天氣很好、空氣新鮮。室內也有親子游泳池、小遊樂園。酒店到同裏古鎮很近，傍晚還有班車。管家康文傑很棒，很熱情及時地回覆。

我們帶着寶寶入住同裏湖度假村，房間給我們升級到了湖景房，房間很寬敞，景色也很好，一眼就可以望到同裏湖。小楊管家詳細給我們介紹了酒店的娛樂設施和餐廳的時間，第二天還幫我們免費申請了小火車的票，讓我們帶着寶寶體驗了一下小火車，小朋友很是開心室外還有挖沙池和滑梯鞦韆，度假村的風景也很美，有機會下次還會帶着寶寶再來玩的！