Kimpton Bamboo Grove Suzhou

酒店地理位置優越，邊上就是五號線。打車去平江路和西園寺都很方便。邊上還有一個商場娛樂消費很是方便。酒店這次定了庭院房空間夠大，風景不錯。管家安博的服務特別好，在得知晚上房間外音樂太吵之後立即查看情況並關閉了背景音樂。還第一時間告知金普頓特色體驗，1️⃣🥂Social Hour社交時光 每天17：00到18:00在竹輝168酒吧提供免費的酒水以及軟飲小食供賓客享用～ 2️⃣🥐晨間喚醒Morning Kick-Start,是在晨間10點-11點提供的一個便捷餐飲服務，會準備一些麪包🧇甜點餅乾🍪和自助的咖啡茶飲在大堂休息區～ 都是自助領取噠 。看到很多寵物狗，是狗狗友好型酒店。服務人員也都很熱情。下次如果去蘇州還會選擇這家。

1.酒店夏季沒有進行蚊蟲消殺，多花錢住的庭院大床房，一開門從早到晚都是蚊子，苦不堪言。 2.我這次是攜寵出遊，狗回去就支原體感染，白肺到病危，住院10天，寵物友好酒店衞生環境堪憂。 3.作為寵物友好酒店，我的狗無故被酒店所謂形象大使拉布拉多犬攻擊撕咬，後檢查背部肌肉水腫伴撕裂。且上述兩點導致的狗住院費用全部我自行承擔共計8000餘元，沒有得到酒店任何補償......實在無話可説 若換做小孩靠近，遭到如此攻擊，結果不堪設想。 4.作為新開五星級標準酒店，酒店連基本的健身房配套都少的可憐，且在我詢問工作人員時，得到的回答竟是健身房很小這種迴避的説辭........完全沒有星級酒店該有的水準 總的來説，非常失望的體驗

0分差評蘇州金普頓，客房打掃是一個品質酒店的非常重要基礎，但這幾年連續幾回入住蘇州金普頓的客房打掃都很差，完全不達標，這次入住還反覆強調客房衞生一定務必嚴格達標，結果仍然無視！！！關鍵是，出了問題，蘇州金普頓第一時間居然就來給我發訊息要求我不要給他們差評（附圖有金普頓的客服微信截圖，絕對真實無修改，請攜程圖片審核不要屏蔽，需要讓大家知道真實的蘇州金普頓的處理問題方式！），酒店這神操作簡直驚呆我了，自己不想辦法提升自身服務質量，居然第一時間想到的是來發消息給客人要求不能攜程差評，由此可以看出，這樣的酒店衞生有保障麼？服務品質能有保障麼？永久拉黑！請大家果斷避坑！！！

This hotel beautifully blends modern elegance with traditional Chinese design elements, creating a serene and visually stunning environment. Traditional features, such as pagoda-style roofs and subtle nods to Chinese aesthetics, add a unique and authentic charm. The spacious rooms, complete with balconies, make it an ideal retreat for guests seeking a perfect mix of comfort, style, and cultural immersion. What’s even better is the complimentary high tea and morning coffee served to all guests, adding a touch of luxury to the stay. The front desk staff are exceptionally friendly and helpful, with special thanks to Rainbow (our WeChat conversation), who went above and beyond to assist my family. She selflessly used her own Didi account to help us book a car to Pudong Airport, making our experience truly memorable. We’re incredibly grateful for her dedication and kindness.

The hotel is superb . Easily accessible to multiple locations and nearby restaurants . The room is spacious and clean , loving the huge bath tub, very Suzhou vibes. One of the best memory is the great breakfast especially the noodle soup!!!! So delicious that I’m still thinking about it till today. Highly recommend !

This is a very nice hotel located in the old city of Suzhou. Service was excellent. We had dinner at the restaurant which was very tasteful. Breakfast buffet was a very good selection of both Chinese and western varieties. The rooms are super comfortable with a balcony. The hotel is equipped with a good sized gym, even with a Pilates reformer. The pool would have been tranquil if not for the life-guard, apparently also doubling duty as a swimming coach, giving loud instructions to two swimmers.