Grand Hotel Swanage

Facilities were closed. We were not able to use gym or swimming pool, something we were looking forward to. No parking at or near the hotel, despite being informed we would be able to park. Staff were not helpful. I imagine it's because they were consumed by hosting a wedding, but that shouldn't take away from other clients. At 11pm, a random person entered the room and woke us whilst looking around the room, as staff had provided him with a key to our room. This is shocking. Incredibly poor and not what we paid for. We mentioned these issues and there was little sympathy and no offer of a refund. I hope the staff change their mind as it's clear this is not the service we paid for.

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The room had a stunning view and was comfortable, however having to duck to walk around the bed was a bit of a pain. The food was nice however service at the bar and in the restaurant was fairly slow. The bar surface was sticky.

Hotel is well located with great views. Had an evening meal which was lovely. Breakfast was distinctly average with a pretty limited selection. The room was pretty small and the furniture is in need of some love. The double bed was tiny and, sadly, really quite uncomfortable. The bathroom looked to have been refitted fairly recently and was well appointed.

Limited parking for customers Room poor condition bathroom outdated Not able to drink tap water in the room had to ask bar staff for tab water ? Why Friendly staff ., reasonable standard of food.

The amazing view. Pleasant bar area and excellent service Limited parking. Lukewarm shower Cold bathroom - radiator fixed for 2nd day

Loved the hotel, very comfortable room, lovely breakfast and happy to go extra for my husband who is coeliac (gluten free), lovely dinner in the evening and really reasonable prices for breakfast, dinner, bars etc. Hotel is a little tired but overall a fantastic stay

Evening meal very good except being charged over £2 for a bread roll. Room (103) generally good but towel rail did not work, lack of power sockets and a damp smell in bathroom. Bed very comfortable and room very quiet. Room service at £3 was good value and arrived on time and nice and warm.

There was not a tremendous amount of parking available but the room and onsite facilities were terrific.