Capella Sydney

衞生有時候細節會漏掉，棉簽等補充不及時 但是非常瘋狂的是，我們根本沒有喝mini bar的酒，竟然強行要收我們錢 他們的iPad上面有一個選項是可以remove alcoholic drinks，在我辦退房的時候也沒有跟我提這件事，事後竟然發了一個這個bill給我 郵件問詢不回，電話告訴我iPad上找不到相關記錄了，真的是瘋狂

個人覺得一般，因為幾乎沒有什麼景觀，酒店幾乎沒有入户大堂，新裝修的，但是衞浴一般，然後洗髮水超級難用。特別硬

My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became "our living room". Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said "you can have the tart for free! It's on the house!". I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!

沒有五星是一個原因 用了洗衣服務 十四件應該是 底衣 在離開酒店的時候確認沒有額外收費 但是回國兩天後銀行卡被扣了3000多接近4000人民幣。 已經抵上一天的房費了。 洗衣服務通過房間laptop下單 上面沒有顯示收費所以以為免費就用了，這筆特別虧。 申請少收酒店也是強硬回覆沒有轉彎 所以對於發生爭議的處理態度比較不滿意。 其他的都非常好的 。 就是這一點跟國內政策不同 額外收費可能沒有提醒且會離開後通過預授權收取 要避雷。 今年再去悉尼應該不會再選擇入住了 因為這個原因對嘉佩樂品牌大打折扣。 非常不合理

早餐不可，早餐還不如便宜的酒店W Sydney。景色是沒有的， 和Park Hyatt的位置和景色不能比。 房間還算大， 有一個lounge供酒店客人白天免費喝點茶水咖啡， 然而我坐在裏面吃餅乾時 ，一衹比馬蜂還大的巨型蒼蠅就一直繞在旁邊飛， 這體驗真的挺無語。 最硬傷的是酒店沒有專門可以上下車的地方，我在酒店門口等車居然還要穿過車流去馬路對面上車。 看到有些司機送客人進來也是衹停馬路對面，一大堆行李拎過馬路！！ 敢問哪家豪華酒店是這樣設計的？？性價比太一般吧， 我每個月都去悉尼，這是第一次住Capella , 朋友説試試這家，感覺真的沒有性價比，也沒有特色，

作為一個嘉佩樂的忠實客户，在居住過新加坡，三亞，上海的嘉佩樂酒店後，真心對悉尼的嘉佩樂大失所望，首先，服務方面，我預訂一個是豪華雙人間，61平，一個尊貴大床房，51平，入住時特地確認房型，結果晚上入住時發現兩個房間是幾乎一樣大的，因為我們要的隔壁兩個房間，對比很明顯，在和攜程溝通後，據説代理商承認確實56平，攜程客服態度蠻好的，但是嘉佩樂酒店沒有任何反饋，實在不理解五千塊的房間就這個態度？過於自信和傲慢了！第二，我們入住的時候，發現mini吧裏有別人遺留的飯盒，同時很明顯食品和飲料被吃掉了，這讓人大跌眼鏡，我找客房清理了，但是問題是，我們退房的時候，居然又要扣我的錢？！我的天啊，如此管理混亂！第三，淋浴門的設計，大家自己看吧 第四，浴巾，又薄又硬，全季的浴巾好太多！第五，早飯是有單點的menu，然而，沒有人來問我半句要不要order，早飯品種非常少，我看別人都有煎雞蛋但不知道哪裡能有才知道可以點單！第六，我們帶着兩個小孩，入住時和前台説了很久需要小童用具，中文英文都説了，特地找了個會説中文的，然而，啥也沒有，這和其他三家的服務差距不是一點點，總而言之，悉尼嘉佩樂，你不配擁有這麼高的價格，我對你很失望！