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♠️King
Роскошный люкс (2 спальни)
Гость проживал в авг. 2024 г.
Семья
Отзывов: 79
2.5/5
Опубликовано 10 авг. 2024 г.
При входе в комнату на полу прачечной было много воды. Помещения относительно старые. На стекле душа в туалете и ванной нет уплотнителя, из-за чего вода из ванны течет на пол в ванной снаружи. Окна не очень герметичны. Ночью стеновая панель в столовой продолжала вибрировать по всей комнате (я посмотрел на машинное отделение, где находится машина для взвешивания воды). Уборка квартиры осуществляется только раз в три дня. Кастрюли и сковородки были довольно грязными, из плиты пропускал газ, и когда пламя готовилось, он стекал на столешницу. Расположение хорошее, недалеко от трамвайной остановки
Текст оригиналаПеревод от Google
jeremy Ye
Роскошный люкс (3 спальни)
Гость проживал в февр. 2024 г.
Семья
Отзывов: 4
1.0/5
Опубликовано 21 февр. 2024 г.
Как впервые написать отрицательный отзыв от человека, который никогда раньше не писал отзывов
Сходите один раз на Питтс-стрит Мейлитонг, и вы все поймете.
Лифт начинает бурение с ударом в 6 утра, лифт никогда не ждет, а уборка помещения проводится раз в 4 дня.
Равнодушное отношение и грязный, старый и обшарпанный номер кажутся несовместимыми с такой дорогой ценой.
Текст оригиналаПеревод от Google
Camintel
Роскошный люкс (студия)
Гость проживал в авг. 2023 г.
По делам
Отзывов: 2
3.2/5
Опубликовано 5 сент. 2023 г.
Although my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app.
Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion.
What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.”
They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
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Adrian Santoso
Роскошный люкс (2 спальни)
Гость проживал в июля 2023 г.
Семья
Отзывов: 39
5.0/5
Превосходно
Опубликовано 5 июля 2023 г.
the service and location very good,u fortunately the lift very bad,we must wait to long……
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Ka Wo
Роскошный люкс (3 спальни)
Гость проживал в окт. 2023 г.
Семья
Отзывов: 1
3.5/5
Опубликовано 6 нояб. 2023 г.
They had 3 lifts and one was down, shard by the guests and car park users so you can imagine the wait time was like forever as many others mentioned. The longest I had waited for was 2 mins.
The rooms were pretty worn and apparently needed big renovation. My son has sensitive skin and it was soon reflected the cleanliness of the carpets and curtains were quite bad. He had rashes 15 mins after entering the room. I didn’t expect such problem given it’s an expensive apartment.
Otherwise the location is great, easily accessible to the attractions.
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wongki39
Роскошный люкс (2 спальни)
Гость проживал в июля 2023 г.
Семья
Отзывов: 8
4.0/5
Очень хорошо
Опубликовано 31 июля 2023 г.
location is really convenient. I love the balcony, the view is brilliant!
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JasTalbHay
Роскошный люкс (студия)
Гость проживал в окт. 2022 г.
Семья
Отзывов: 3
4.0/5
Очень хорошо
Опубликовано 12 нояб. 2022 г.
I stayed at Meriton for 9 nights with my son in Oct 2022. The location is excellent, with the Townhall train station & light rail located within 2mins walk from the building. There is also a Woolworths next block. The major shopping district is within less than a minute walk / located at the next light rail station, QVB station.
One of my biggest pet peeve, are the lifts, there are 3 of them and they run from carpark levels all the way till the top floor which is probably in the 50s, we had to wait really long to take the lifts. Meriton apparently leases out their carpark lots too, hence the wait for the lifts is even longer during weekends when there’s a mix of the existing room guests, new guests checking in with their luggages as well as the people picking up their cars from the carpark. It’s just a hot mess.
Meriton should really consider segregating the lifts to serve different floors. And have the people who are picking up their cars, to use other lifts instead of main lobby lifts.
I like how the room is equipped with a Washer & dryer, was able to have clean set of clothings everyday. I couldn’t start the dryer, called for help and had to wait more than 30mins, the handyman only came after my second call.
Although I stayed at the property for 9 nights, the room-keeping was very basic , just a change of new set of towels, bed was made, disposal of rubbish and replenishment of condiments (like coffee, creamery and sugar) and bathing supplies. No vacuuming of floor or washing of the bathroom, hence the room is dusty and the bathroom especially the rubber tubings surrounding the glass door has mould too. Also, the frequency of house-keeping was inconsistent, initially was once every 3 days for first 6 days and then it became everyday.
In conclusion, it’s still an excellent place to stay because of strategic location but do manage your expectations when it’s comes to the upkeep of the rooms, the hotel lifts and level of services. By the way, when I was there, the hotel lobby was undergoing renovation, so hopefully the lift situations improve.