Отзывы об отеле Alltrue Hotel Bintan - Tanjungpinang

Я отлично провел две ночи в Alltrue. Персонал был дружелюбным, хотя никто из них не говорил по-английски. Место было спокойным, а номер был просторным и чистым. Такие удобства, как спа, тренажерный зал и сауна, были превосходными, а завтрак «шведский стол» включал множество вкусных блюд. Настоятельно рекомендую!

Чисто и аккуратно. Расположен в центре города, поэтому удобно добираться до порта при отъезде. В первую ночь в номере, который нам выделили, с потолка текла вода, поэтому нам сразу же подготовили другой номер. - Хороший выбор вариантов завтрака - Меню еды и цены в их ресторане хорошие (хотя я ничего не заказывал 😅)

Номер в отеле достаточно приличный для стандартного типа. Номер был чистым. Кондиционер и Wi-Fi работали хорошо. Персонал дружелюбный и услужливый. Завтрак был нормальным. Расположение немного не в том направлении. Основные магазины находятся в 5-10 минутах ходьбы. Нужно забронировать велосипед или машину, чтобы съездить за основными вещами.

Обычно я останавливаюсь ближе к паромному терминалу. Но в этот раз я остановился в этом отеле, расположенном в Бату Сату, что на языке бахаса является First Mile. Отель чистый, совершенно новый. Персонал услужливый и позитивный. Рядом много хороших местных закусочных.

It was a pleasant stay .i came with my one of my friend as birthday trip and the service good received a cake from the hotel restaurant.

Services are great, hotel staffs are friendly and helpful even able managed to help us to process exhange room for our special needs.

Excellent location and very good service. Room very nice and clean

We enjoyed the trip. Stay at the hotel was comfortable but there was very little consideration for elderly & disabled guests. To supplement that, all the staff were friendly, helpful and very polite. Few things that could be better although they are good: 1. All white towels that were provided should be brilliant white in colour for confidence to use it safely. 2. At breakfast, bread could be fresher than dried out. Pulut Hitam buboh could be served warm. Otherwise there was a good spread of food. 3. Outside at the entrance to the road, a short ramp would be helpful for elderly & disabled guests. Food was tasty & presented well. Thanks Vijaya

Very good

Hotel is clean and location is good. Only set back the room that we get without window which make us feel stuffy inside. Suggest when make reservation remember to request window room

Very clean, spacious, and the internet is fast

This hotel is very very good and location is very good

Friendly staff. Good service. Can add more variety of food for breakfast buffet.

Initially i wouldn't want to give Alltrue Hotel a bad review. The room was really nice, comfortable and clean. The whole hotel looked really pleasant and the staff were very smiley and friendly. But something happened during our first night stay over during CNY recently. Me and my husband was asleep and suddenly we got woken up by a loud singing voice that echoed the whole room at 3am in the middle of night. The TV turned on by itself and a creepy figure was standing in the screen singing. For some reason, the sound of the TV was super loud. My husband immediately switched off the TV after he noticed i was trembling very badly. We immediately ran out of the room to find the reception and asked the staff on duty to come up to our room to rectify the issue. Upon turning the TV back on, the figure was still there singing. The staff told us that someone(might be another guest) has been pranking the hotel by casting this specific video to random TVs in the hotel as they are using smart TV. He changed our TV WIFI to another private network and assured us that it would not happen again. The next day at 12 noon, the same thing happened to another TV in the hotel as we can hear the loud singing coming from outside of our room again. The staff on duty promptly turned it off. My husband immediately went down to the reception and informed the staff on duty(different staffs because change of shift) what happened last night and asked them if they are able to solve the issue. They just replied that there is a hacker doing this and that they have called the technician in to rectify the issue. Sadly the issued is never solved and we had to unplug the TV from the socket to prevent anyone from casting the video to our TV. Through the entire stay, i felt so uneasy just being in our room even if the plug is unplugged. I had time sleeping every night even though the bed is super comfortable. Till the very end of our stay, we found out that the issue is still there and anyone on the same WIFI can still cast any videos to our room TV. Honestly we are quite disappointed on how they handle everything. They did not apologize sincerely and follow up with us on this issue. But overall, i don't blame them because this problem came up due to this prankster and security lapse as they have very weak WIFI password and protection. Till today I'm still traumatized by it and have problem sleeping at night because of this. Just wanted to remind everyone to unplug the TV from the socket when you stay at any places with a smart TV as people are able to cast videos even on TVs that are on stand by mode. Really disappointed because i really liked the room and the ambience. I just wished that there was a follow up on the issue or solving the issue properly would have been good so i could have feel comfortable for the rest of the stay.