Residence Inn Salt Lake City Murray

At first I was a little concerned about the spotted and fraying carpet. But everything else was great. Very clean, the bed was more comfortable than most hotels I stay at. Love how much space in the rooms as well. I would for sure stay again. Front desk was also very friendly and helpful.

I had made 2 reservations - one for 1 night and 1 for 2 nights. We were arriving early morning - when I talked with front desk she said she put red eye flight on reservation. When we arrived at 830 am front desk man told me reservation had been canceled for no show and no rooms were available pretty much too bad - Manager came out - super sweet she got us a room and reversed the room charge on the no show. Rest of staff was always pleasant and nice. Breakfast was good not the same each morning which is nice Rooms are a bit out dated - but it was clean so I'll take that over new and dirty

It was quite nice. On the downside, the TV was not set up to allow casting or even an HDMI to plug into it and work. The shower was not installed to drain correctly so water collects away from the drain and mildews. The hot tub was not working. Those are minor things. I would not hesitate to stay at this fine motel again.

We’ve used ******* to book hotel rooms many many times and haven’t had any issues… Until this time. The front desk agent said that the ******* payment was declined upon checking in. I was confused and just ran my card again like she told me to do so we could get into our room. I checked our transaction history once in the room and realized the ******* payment did, in fact, go through and we had just paid twice. Should have been an easy fix with the hotel just refunding the extra payment but they did not and kept saying that we had to wait to talk to the supervisor, who didn’t get in until 11pm. I called ******* and they spoke to the hotel and assured us that the extra payment would be refunded. The next morning the front desk agent was a little more helpful but said he needed to talk to ******* and to give him until 4pm. We left and there still hasn’t been a refund from the hotel or from *******.

Clean hotel and friendly staff. Breakfast is minimal but will work for the hurry business traveler.

Need to update the beds they not very comfortable. Need a shower door as water gets everywhere. Also needs a deep clean and couches updated

The staff was helpful, as usual. Love this place. Great location. Residence Inn have the best rooms for a longer stay. Love this place

When I booked my reservation I requested a mountain view in order to enjoy the mountains and snow, I booked for 6 nights. Upon my arrival I was told my room was mountain view but when I got to my room it was NOT facing mountain. I called front desk and they were not able to change me at that time. After 3 nights I was willing to pack up and move and still they could not move my room! Very disappointing. I gave them no trouble whatsoever, didn't eat their breakfast, never had room service or cleaning. I asked if I could change to TownPlace (also Marriott but newer and facing mountains) but they wouldn't allow me to cancel and rebook at TownPlace.

Excellent location. About 2 miles from Walmart, 2 from Chinatown, a lot of good places to eat nearby. It’s a little old. Breakfast was ok. Staff for the most part was good, every afternoon around 6 I came in and there wasn’t any hot water or coffee to be had. I asked the lady at the front desk and she told me she was busy at the time, I left and went to my room. 20 minutes later I came down and all the coffee and hot water was removed.