SureStay Hotel by Best Western Tehachapi

The staff were not friendly at all and their rates changed every time I asked a different person. When I checked in the front desk person said “is there a pet, yes or no” and mumbled for the rest of our conversation. There was hair in our towels and for a “suite” it wasn’t that great. The label one star motel is fitting.

Everything is great. We feel safe. The room is clean & spacious. Breakfast is adequate. Reasonable price!

Rooms getting dingy, towels were too old, walls way too thin, I attempted to call front desk after midnight and no one answered.

It was fine. They are pet friendly which was the main reason I selected this hotel - and the price. The room was clean - like I said it was fine. I was visiting family and needed a place to stay. I would probably go back but my husband said he could hear the train which woke him up but I couldn’t (I’m not deaf!)

We booked this hotel by accident! On a road trip and found out it was too far out of our way! I tried to cancel within 90 min of booking! ******* called hotel and they would not refund money! I also called hotel! Rude staff

Good value, walking distence to TK's for great pizza & beer. Hotel is dated but good for a nights stay Breakfast was ok to get you started

It’s all about customer service and this place lacks it !! The staff was ver rude will not stay in this place again

There is no front desk. No staff on site. Only response via text and apps. Requires uploading ID to an app and requires me to give them access to my camera. If I hadn’t paid already and been driving all day and exhausted would have left and found somewhere else. I don’t allow apps access to my phone. Wonder how many scam calls I’ll get from this check-in

Our bed was SO comfortable!!! Super comfy room we loved our stay at the sure stay! Breakfast was so convenient!!! Whenever we needed anything we got it thanks to the front desk gals