JW Marriott Mussoorie Walnut Grove Resort & Spa

Stayed in the hotel for 1 Night with family ( Kids) , I am a Gold Elite Member for Marriott. Check-in Experience - The check-in was smooth, the rooms were ready and they upgrade one out of two rooms with the mountain view. Welcome drink was served. I found the lobby entrance a bit crowded, there is a Bar in there, some shopping area and it seems like a LOT of people were there. The tool a pre-auth on the card ( which they did not settle against the final bill ) Rooms, stay and activities - Everything about the rooms was great, neat and clean, had balconies to sit outside, minibar etc. There were a LOT of activities ( Both Complementary and paid ) , one can really enjoy , 100% marks to JW for these. Food - We had food in JW Cafe, one of the other cafe's was closed. There was NO Buffet for dinner, buffet was only available for morning breakfast. The food was Good, we tried some local mountain food and was well made. Service at dinner could have been better. Breakfast experience was really good Check-out - This was the most disappointing part. First of all, they did NOT adjust the pre-auth taken on the card towards the bill, they should be aware of pre-auth on card taken for the rooms and adjust or cancel those if they are using separate billing. Second, I did not see the Dinner bill posted, so I raised the concern about it, they found the bill and started to but BLAIM on us that we gave the wrong room numbers !!!, was totally surprised, If I had given the wrong room numbers, then why will I fix it during check-out ?? It was clearly overlook at their end and they should have just acknowledged that, instead of blaming the customer, not a experience that I want to remember. Thanks to the breakfast team and housekeeping for taking care during the stay.

Big thanks to Manager Shailnd at JW Marriott Mussoorie for their warm hospitality and amazing service. They made our stay super comfortable and memorable. Truly outstanding!

After having stayed at ITC Savoy 4 times in the past my friend recommended me to visit this property. I took a chance and booked 3 rooms from 11th June to 13th june , 2025. To begin with: 1. Location: Far off from Mall road. We tried to go to mall road but stucked up in traffic jam due to vehicles going to mall road hotels after having spent mornings at Kempty fall. Had to come back to hotel. This hotel fall on kempty fall road. 2. Check inn: Since all check inns happen around 2 pm it took around 30 minutes to reach room after having been reached on time. Though welcome drink was offered to some people but i wasn’t asked. They could have taken IDs a day before on whatsapp to smoothen checkinn process. 3. Room: Rooms are clean though i found them to be small. Bed was also queen and not king. 4. Bathroom: All amenities were provided. It took few seconds to have hot water in tap after opening it. I liked moisturiser, shower gel and conditioner. Mouthwash was also provided but we didn’t like its taste.Shaving and dental kits were provided too. Good ample number of towels were available. 5.Found property little confusing. Reception area is located at 4 th Floor which is called as lobby while rooms are located in lower floors. I expect reception staff to have given a broad idea while check inn. 6. Details about daily activities was not provided at check inn. Just a printed pamphlet was handed over. Details about the activities and places where they are conducted wasn’t disclosed. 7. Luggage boy expected tips after unloading luggage in room. 8. Kids area known as den had toilets which weren’t clean enough and also please note no hand dryers are available in washroom’s in kids area. Water drainage took lot of time from washbasin to go while washing hands. Staff was also inadequate to attend you 9. There was marriage ceremony on 12th june. Loud music was played till late by the performers without giving consideration to the inconvenience caused to guests who have come for relaxation. 10. Lot of outdoor and indoor activities are available for kids which are chargeable exorbitantly. 11. Moon dal was requested to Chef who made it but serving guy brought arhar dal spoiling our meal. After we had meal then we called up chef. He clarified that he cooked and was later brought. 12. I would like to applaud chef Sunil who made special meals for my 8 year old son who has lot of dietary restrictions and every meal he made was just an awesome. 13. Check out process also took more time than expected may be because of too many checkouts at the same time. 14 . Menu should have been more vast for continental meals and cocktails.Too many choices and options were lacking. 15. Went to swimming pool ***** with my son at 9am. We were informed that no life guard is available and costume is must but the costume shop opens at 10 am.So couldn’t do swimming. 16. Tambola in evening was enjoyable and person who makes it play is also very good. That is something not