Alberto by Isrotel Design

If you’re the type of person who likes hotel services do yourself a favour and avoid this hotel. No room service at all Everything you need you must go to the lobby 1- We asked for ice basket and wine glasses, they don’t have it 2- we realised late evening once we went to bed that the tv remote control was missing so we went to the lobby (no room service…) and they came up to look for it and at the end they couldn’t find so they took from another room 3- Breakfast is an extra charge of 120 shekels (30 euros) p/ person. That’s a shame! Since the breakfast area is also a restaurant during the day and evening, they need to use the area and guests was eating their breakfast in plastic and carton plates in the lobby instead… 4- The pool area looks cute, however, people was drinking inside the pool and was crowded and it looked like a hot tub. No real place to seat, luckily we found a chair at the end of the terrace … 5- The hotel gave us a voucher for drink in the pool. All “cocktails” were served in a recyclable coffee glass (see picture) How such a chain can be so unprofessional! I’m shocked from such a service and level. Definitely not worth the money!!! 340 euros p/ night without breakfast, no room service and lobby service staff were not professional (always in their phones). Swimming pool like a hot tub full of people and no wine, cocktails glasses… no ice bucket and more… Just don’t

In the center. Nice pool. Food options near by. The bad no parking and the parking you do have is far away and expensive as hell. The price say x including tax and then they charge you . It's so anoying

I was looking forward to my 5 night stay. But it turned out to be a mixed bag. Good: excellent location. Attractive public areas. Soundproofing on windows is excellent. Very little street noise. A/c and ceiling fan also excellent. Bad: upon first entering room, many long hairs lying on the floor. Behind bathroom sink was filthy. Went into shower for first time and shower gel dispenser was completely empty. So no soap to shower. Towels are super thin. No bathrobes. No toiletries. Even with a deluxe room with balcony felt tight. The light in the glass refrigerator (nothing in it-no mini bar) was on 24/7. Couldn’t turn it off. The glass windows in both elevators are very dirty. Every time I had the do not disturb sign on my door, the front desk called to see if all was ok. It happened three times. And woke me three times. Very annoying. When other room doors on the floor close, it makes a very strong banging noise that almost makes the whole room shake. Very disturbing. Hotel caters to young adults over the weekend and they screamed and sang loudly in the hallways. Pool on roof did not have lounge chairs. So not comfortable for relaxing in the sun. I wanted to like this hotel but it really disappointed me in so many ways. Especially with paying $300 usd per night.

It’s a relatively new hotel with good finishes and good quality rooms in a good location . Staff however need some training. Front desk service was tendered with no enthusiasm. Bar service from lobby bar was poor and tender did not even know prices and availability. Breakfast service was also left wanting. Requested an extra Pillow and arrived to find a pillow and pillow case although not inserted into the pillow case. Really a pity the service doesn’t match the quality of room and general hot.

MK Fabulous central location, close to everything you will look for. Great hotel and fabulous service

We took a one night vacation at this hotel and we enjoyed it a lot . The room was nice and clean and we had a small balcony. The pool is nice on the roof and it has him and spa. We loved the breakfast served. Location is great for tel Aviv right in the center