Ramada Telford Ironbridge

Where to begin with this one? Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing). Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture. Spoke to some people (named below) by email afterwards and basically told "nothing they can do" and "it's trip's fault" that the website didn't reflect that their pool had been out of action since DECEMBER. Awful customer service, facilities not available. AVOID AVOID AVOID! Specifically bad service via email: Lis Frost & Richard Bowen

Comfortable stay in a useful location. All members of staff were helpful and polite. The room was comfortable and clean. Little noise from the corridor, though there was an echo down from the bathroom above, so we could hear the gentleman in the room above whenever he used the loo. Thought this was more amusing than annoying. Would stay again.

環境優雅，安靜，就是離火車站稍微遠一點，否則下次來telford還是可以選擇在這裏入住。整體感覺還不錯👍

A nice hotel with friendly and accommodation staff, the room looked like it had recently been decorated and was very nice and clean, as was the bedding. The selection of drinks at the bar needs reviewing, as a beer drinker there is only Camden pale ale, while okay is not particularily a good beer, perhaps a notable brewer like Tetley or John Smiths. Like wise the lagers too!

I have often stayed in this hotel, but this time was disappointing. It would have been more comfortable to sleep on the floor than the double bed in the room. The lower corridor where rooms 100 - 130 had a powerful smell of w**d on both days of my visit. The front desk staff were super friendly and helpful, and the large car park was free.

The cost was heavy, I was charged twice for breakfast later refunded after i took the time to complain (3 calls). Reception allegedly ordered me a taxi for a venue 100 yards away, never been there before. Had to remin the reception staff 3 times while I waited 20 minutes. Requested an invoice to my email and required to remind before received.

Throughout booking process and stay all questions answered politely and promptly, and accurate based on our experience. The property and room was clean and a great location for the purpose of our visit.

Nice quiet stay with friendly staff. Only down side, water pressure was very low so pressure in the shower was feeble.