Gravity Haus Jackson Hole

There are many things wrong with this booking and hotel. First I’d all trip.com charged me more than the hotel was offering which was $140 which can be confirmed by the person named Bella at the hotel. Second they spam you and charge you $38 resort fee which they falsified at the time of the checking overall horrible experience will not use this hotel or service again.

Overall was okay. Location is good but hotel definitely needs an up grade. Rooms needs an upgrade. It’s a 3 star hotel but the pricing or a 4 star.

Awful place. Filthy, outdated room with bad lighting and low, claustrophobic ceilings. Very dated and shabby decor. Nothing at all like the pictures. Customer service is poor. Bar is decent and the server was good - that’s really the only positive thing I can say.

We really enjoyed our stay here for our first weekend visiting Jackson Hole. The design & common areas are spectacularly designed, friendly staff, flexible spaces & great loft rooms to spread out. My only comment in the needs improvement category is a space for people to change out of snowboarding/ski clothes to re-pack after checkout. This is a very common thing in ski resort hotel locations, we travel North America staying at anywhere from 5-7 winter resorts every winter & it's quite common to check out, yet continue boarding/skiing then come back to change before an evening flight. The location does have ski locker rooms but they are only reserved for members. This is definitely an area where the hotel could improve & provide ALL paying customers a place to compose themselves, change out of their wet clothes, pack their equipment, put on dry clothes, re-arrange their bags before departing. A paying customer is a paying customer.

It was a long uphill walk to get to the ski lift. Housekeeping was not every day. Outside corridor to get to elevator was very cold. Walking past the kitchen and dining area to get to hot tub. Only one Ice machine and it was on the lower level. I had to go outside to gain entry to ice machine. The prices for food and snacks was very high.

Other reviews were a bit harsh, due to construction for property refresh. Common areas are upgraded and were nice, and only heard minimal noise from room upgrade construction during the day time hours. Staff was super helpful and food was good. We enjoyed our stay and would stay here again.

The door to the property was broken and there was a plywood door in its place. The property itself was dirty inside - when I went down for breakfast there were multiple tables that hadn't been cleared and crumbs on the bar stools and on the floor where I ended up sitting. The hot tub was not working for 2 of the days I was there, which I don't find acceptable for a hotel at a ski resort.

Everything was good , Hotel in contraction but staff very friendly and helpful, very close to ski lift .

The rooms need work and are dark. The hotel is under construction and the restaurant is not opened