Home2 Suites by Hilton Texas City Houston

We stayed one night. I was surprised at the cost since the highway was a mess with construction. The lady at the desk was nice but more interested in a conversation she was having on her cell phone than us. I stepped away to use the rest room so I didn’t get a chance to give her a different card number than she had on file.

We loved staying at the Home 2, staff were very nice and they were very helpful, the room was very clean and spacious, overall this was the best place to stay, definitely 5 stars! Would definitely stay here again.

The hotel was clean and nice. Check in was less than expected. There were 2 staff members hanging out at a table and seemed put out to get up. I later went downstairs to ask for extra linen. The staff member was at a table on her phone and told me she had no access to get any until midnight. She never stood up or got off the phone. I asked if they had disposable silverware, and she just pointed in the direction. I had a king size suite with a pullout sofa. The room only had two pillows and I was traveling with three people. It would’ve been nice to actually get the room I booked, which was two queens and a pullout sofa. I don’t understand how she can be the only employee on with no keys to get any supplies. The ice machine didn’t work on our floor. Had to travel to another level to get some. Other than the staff members not being very helpful the room was spacious and clean.

Check in was horrible. Check was 3 pm. I was there at 2:30pm and was told my room was not ready. At 3 pm I checked again and it still was ready. I had somewhere to be by 4 and needed to change clothes. My family and I had to get dressed in the bathroom due to our room not being ready. I was not able to get into my room until after 6pm. Then they gave me a room that was not ready. Beds were not made, trash had not been taken out etc. After another trip to the front desk I was able to get in a clean room.

Bed sheet has few stains, and tear. But very good staff and service, a little inconvenient for the road to get in the hotel , due to the contraction is working.

The staff here is always friendly. The price is reasonable, the rooms are always clean. Good place to stay before a cruise.

The absolute most comfortable beds. If I need a place to just be able to get good sleep, this is the hotel i would come to. It was quite and the showers and towels were great.I stay at a lot of hotels and this one is exceptional!!

Our room was not as clean as it could have been. I know no one uses the phone anymore but it shouldn’t have tons of dust on it. The floor also needed vacuuming. The location was convenient. We were leaving for a cruise the next day. The bed was comfortable.

Construction on the roads near the property make it a little tricky to get to. The pillow and blanket for the pullout were not clean. The staff was very friendly and promptly provided new ones.