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Подлинные отзывы
Местоположение4.6
Удобства4.6
Сервис4.5
Чистота4.6
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Отрицательные отзывы(4)
Гость
Номер в главной башне с видом на гольф и балконом
Гость проживал в мар. 2024 г.
Поездка с друзьями
Отзывов: 10
5.0/5
Превосходно
Опубликовано 22 мар. 2024 г.
Из номера открывается вид на сад.
Когда я просыпаюсь утром, здесь зелено и красиво.
Интересно, будет ли шум волн шумным в комнате с видом на море?
Ужиная в ресторане, я все еще мог слышать громкие волны.
Комната чистая
обычные удобства
действительно красиво
Текст оригиналаПеревод от Google
Гость
Главная башня Делюкс номер с видом на океан, кровать размера King, с балконом
Гость проживал в февр. 2024 г.
Пара
Отзывов: 2
4.7/5
Потрясающе
Опубликовано 22 февр. 2024 г.
Я приезжаю в Дашиму второй раз. Хотя отель немного старый, удобства в нем очень большие. Зелень очень хорошая. В общественной зоне. Номер большой, с прекрасным видом на море. Это лучший отель. Такой изысканный и элитный отель, но очень удобный и чистый. На день рождения мне подарили шампанское. Еда в отеле средняя. На первом этаже есть супермаркет, который может удовлетворить ваши потребности, включая предметы первой необходимости и небольшие лекарства. Это очень удобно.
Единственным недостатком является то, что здесь нет ни больницы, ни медицинских услуг. Однажды у меня сильно покраснели глаза и болели из-за конъюнктивита, связанного с серфингом. Мне пришлось поехать в соседний отель-партнер, чтобы обратиться к врачу.
И очень неудобно, что у нас нет бутилированной воды.
Текст оригиналаПеревод от Google
Aifeiyuxixi
Main Tower Oceanfront king Room with Balcony
Гость проживал в янв. 2024 г.
Пара
Отзывов: 13
4.7/5
Потрясающе
Опубликовано 26 февр. 2024 г.
Обстановка в отеле отличная. Окруженный горами и обращенный к морю. Он оборудован теннисными кортами и полями для гольфа, откуда открывается непревзойденный вид на море. Все рестораны выходят на море, и пейзажи приятные.
Отель имеет внутреннюю открытую структуру с видом на все стороны. Двор оформлен в восточном стиле.
Если вы забронируете номер с видом на пляж, вы сможете наблюдать за огромными волнами, разбивающимися о берег, и наслаждаться восходом и закатом солнца с балкона. Оформление номера и удобства отличные. Просто площадь немного меньше.
Завтрак «шведский стол» не дешевый, но качество очень хорошее.
У консьержа отеля есть много заказов на мероприятия, но я впервые был на большом острове, поэтому я просто осматривал достопримечательности и гулял на улице. Не присутствовал, извините. Впервые я увидел велотренажеры отеля в вестибюле с видом на море.
Это идеальный пятизвездочный курортный отель. Он особенно подходит для проживания в отелях, игры в гольф, теннис и участия в различных видах спорта за рубежом.
Текст оригиналаПеревод от Google
6/11
Daniel
Главная башня Делюкс номер с видом на океан, кровать размера King, с балконом
Гость проживал в янв. 2024 г.
Другое
Отзывов: 2
5.0/5
Превосходно
Опубликовано 23 янв. 2024 г.
Всегда фантастическое обслуживание. Они всегда заставляют вас чувствовать себя желанными и расслабленными!
Текст оригиналаПеревод от Google
Гость
Main Tower Oceanfront king Room with Balcony
Гость проживал в февр. 2024 г.
Семья
Отзывов: 1
5.0/5
Превосходно
Опубликовано 21 февр. 2024 г.
С видом на море цветут весенние цветы, очень хороший отель.
Текст оригиналаПеревод от Google
Amandayvett
Гость проживал в июля 2024 г.
Семья
5.0/5
Превосходно
Опубликовано 31 июля 2024 г.
Consistently our favorite resort, even under renovation! Have visited multiple times over the years and it never disappoints. The beach is absolutely breathtaking!! Our favorite beach to swim and snorkel. The resort and rooms are gorgeous. Love the room amenities and attention to detail. The staff is always so friendly and helpful. Cannot say enough good things about this resort!
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Ответ от объекта размещения: Aloha Amandayvett, We at Mauna Kea Beach Hotel, Autograph Collection are honored to be the best resort you have been to. We are grateful for your continued loyalty over the years. It is always wonderful to know that the dedicated hospitality shown by our associates and our well-designed, comfortable accommodations make our guests keep coming back time after time. We are delighted you love our Mauna Kea Beach location and are happy to be your home away from home. Mahalo for this fantastic review. We look forward to welcoming you for many more outstanding visits! Mahalo, Diana Su Director of Public Relations and Marketing
tellagraham2
Гость проживал в июня 2024 г.
Семья
5.0/5
Превосходно
Опубликовано 24 июня 2024 г.
We spent a week here with our family for vacation and we all agreed—one of our favorites! We were there while they were remodeling the main tower, but everything was still so nice. We had beach front rooms and loved opening the curtains to the gorgeous bay each morning. There are plenty of spaces throughout the resort to sit and enjoy the views—from the beach, the lawn, the many patios and the pool. When we were there, it was low capacity due to the construction but it was very quiet and relaxing. The bay is perfect for swimming and snorkeling. They offer boat rides and other fun adventures. We felt safe and also safe letting our teens go around the property by themselves. The staff was super friendly too. If we ever come back to HI, we would stay here again.
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Ответ от объекта размещения: Aloha and thank you for sharing your wonderful experience! We're thrilled that your family had such a memorable stay at Mauna Kea Beach Hotel. Despite the remodeling, we're glad you enjoyed the beachfront rooms, stunning bay views, and all the relaxing spots around the resort. It’s great to hear you felt safe letting your teens explore and that our staff made you feel welcome. We’d love to welcome you back on your next trip to Hawaii. Mahalo and warmest regards, Mauna Kea Beach Hotel Team
Гость
Гость проживал в окт. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 27 окт. 2024 г.
This is a classic hotel that we've stayed at since 1980. It has always been a joy to be there, and it seems like coming home when one arrives. If one has been a previous guest at this great hotel you will appreciates the time there and won't quibble about the very minor inconveniences that one might experience at this time during renovation. It has a great loyal staff that joyfully recognizes you when you return and treats you accordingly. The property is an architectural gem. Those of us who have made it their regular vacation home on the Big Island will return again & again to make sure that no major changes have been made during any renovation. This is my first time back as a recent widower and I realize now more than ever that a part of my husband and I will never leave the Mauna Kea.
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J1998NNjason
Гость проживал в окт. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 24 окт. 2024 г.
Amazing stay at the Mauna Kea as always, the entire staff was kind and helpful and provided everything needed for a fantastic vacation. Small service details like two luggage holders, ample towels, water bottles, morning coffee stations etc. made us feel at home. The beach crew was exceptional, Victor went above and beyond to help us get started with the SUPs and enjoy all the beach amenities. The beach equipment being free now is a huge plus for us, it really made it carefree to enjoy whatever activities we wanted, whenever we felt like it. We knew about the construction in advance and it didn't affect our stay too much. Yes the un-renovated room was showing its age but still clean and comfortable. Food was ok but the menus need updating with more fresh/healthy and grab/go options like the Westin. All in all the Mauna Kea remains our favorite hotel on our favorite beach in Hawaii and we can't wait to return!
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Ответ от объекта размещения: Aloha J1998NNjason, We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Victor; we appreciate that you mentioned them by name. We are also glad that you loved our amenities. Mahalo for sharing that you will be returning in the future. It will be our pleasure to host you again at Mauna Kea Beach Hotel, Autograph Collection. Mahalo, Diana Su Director of Public Relations and Marketing
c1e478
Гость проживал в сент. 2024 г.
Семья
4.0/5
Очень хорошо
Опубликовано 26 сент. 2024 г.
Been here several times. Main building currently under renovation so we stayed in the southern wing. Rooms are dank and need TLC. Can only assume they're doing the main building first, and when that's done, I assume they'll renovate the southern building. Beach is lovely. We ate almost all meals off-campus as food options are limited during renovation. I have fond memories of this property. It currently looks tired and needs a lot of deferred maintenance handled. The internet is slow and also needs attention.....30 up and down. The renovation work wasn't too intrusive, and it will be interesting to see how far $250m goes toward rejuvenating this place.
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Ответ от объекта размещения: Aloha c1e478, We are pleased to know you enjoyed your overall time with us. However, we are sorry for the inconvenience you had due to our ongoing renovations. We have noted your feedback and will certainly share it with the relevant teams as we are committed to enhancing our guest satisfaction on all levels. We appreciate your loyalty and are grateful for your patience. Mahalo for choosing us, and we hope you can return when the work is complete as we would like you to experience our new and improved accommodations. Mahalo, Diana Su Director of Public Relations and Marketing
Гость
Гость проживал в сент. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 26 сент. 2024 г.
First time to stay here and not sure how the construction would impact our stay. Let me just say that it was great! From the check in process, to the rooms, to the staff at the beach, to the night time room attendants, it was a great stay! 2/3 of the resort is under major construction. We never heard any construction noise. I was told that construction will continue well into 2025. Best part of our stay was the lack of people. Beach was almost empty. I would highly recommend this resort while it’s under construction.
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SK S
Гость проживал в сент. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 14 сент. 2024 г.
We stayed here during the renovation. We were skeptical before our vacation, but it was unfounded and actually really nice that there were so few people staying at the hotel. We have usually stayed in the Deluxe Oceanfront Rooms, but the Main Tower was being renovated during our stay. We ended up staying in a Beachfront Room which, while these rooms are going to be remodeled soon, was still nice. We were in a top floor room, and we loved the view and the privacy. Being able to sit on the balcony, watch the sunset and listen to the ocean was heavenly. Having all of the beach equipment available for rental, without having to pay additional fees, was another wonderful perk. We also loved the breakfast buffet. We didn't miss it a single day. If you get the breakfast buffet, the made to order omelets, home-made banana bread and POG juice are amazing. We are Titanium Elite for life so the breakfast buffet was free of charge for us. In addition, there are laundry facilities on the ground floor of the beachfront building which is also free and available for use. They even provide the Tide detergent and the Bounce dryer sheets. The only CONS that we can offer are the following. 1. The coffee in the restaurant is awful. They are apparently stuck with it until the renovation is done. We instead opted for espresso drinks which was way better. And 2. There is no adult pool area so if you go to the pool, expect kids having fun and making noise. While we love children, when we go away on vacation, just the two of us, we like a more "zen" experience and less children. However, I believe that once the renovation is done, there may be an adult only pool area which would be amazing, but I am not 100% certain of this.
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Ответ от объекта размещения: Aloha sks629, Mahalo for the generous review of Mauna Kea Beach Hotel, Autograph Collection, and for being a loyal guest. We enjoy hearing from our regular visitors, and we are pleased we exceeded your expectations once again. It's wonderful to learn that our complimentary breakfast contributed to one of your best hotel experiences. We strive to provide a memorable breakfast experience for all our guests. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve. Mahalo, Diana Su Director of Public Relations and Marketing
Гость
Гость проживал в мар. 2024 г.
Пара
4.0/5
Очень хорошо
Опубликовано 1 мар. 2024 г.
Have visited the Mauna Kea since the eighties, really love this place as I return to it as often as possible. Breakfast is always a great experience but other meals are overpriced and lacking. The staff were friendly and professional. The issue I was frustrated with was that guests would “claim” beach loungers from early morning to late afternoon. I do believe that these lounger hogs should be addressed by the hotel staff.
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Ответ от объекта размещения: Mahalo for choosing to stay with us again. We are thrilled to hear that you were able to enjoy the same experience you have come to know and love. We will share your feedback with the team to address these issues moving forward. We hope to welcome you back in years to come!
Гость
Гость проживал в авг. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 6 авг. 2024 г.
My wife and I came here for our honeymoon. It was incredible. I was a little concerned about the construction but we never noticed it! The resort is low occupancy, so it never felt crowded. We especially enjoyed the breakfast staff Floyde, Melinda, and Jenny. And at dinner Blake served us twice and did a really great job. The rooms were awesome and we were thrilled with the housekeeping. We look forward to coming back!
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PalyAlto
Гость проживал в янв. 2024 г.
Семья
1.0/5
Опубликовано 8 янв. 2024 г.
I came by to go to the public beach, which I’ve been to several times before in the past. This time, the guard at the gate wouldn’t let me in because “they close access 20 minutes before sunset”. I told him that it was 5:35, and sunset was at 6:00, so we were in before the closing time. He said that sunset was at 5:50. I Googled it on my phone and showed him it was 6:00. He said again he wouldn’t let us in because it was the policy of the hotel. He said we could get valet parking for $50 at the hotel, and let us in. I drove to the public lot to see the situation, but couldn’t get in without a ticket which he didn’t give me. The parking lot had plenty of empty spaces. This never happened in the past at Mauna Kea. Furthermore, other hotels in the area also have public beach access, including Mauna Lani and the Four Seasons. Both let me in this week and didn’t charge me money, and didn’t lie to me about a the time of sunset, and didn’t ask me to pay $50 for valet parking to see a public beach. I plan to stay at both Mauna Lani and the Four Seasons sometime in the future, but this put a really bad taste in my mouth about Mauna Kea. This is totally disgraceful and not a good way to give a good impression of your hotel.
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Ответ от объекта размещения: Mahalo for your review. We will share your feedback with the team to better service our customers in the future.