Staybridge Suites Plano - the Colony

I had a few issues checking in and getting situated. One room the dishwasher was beeping than I got another room and it was food from a party the fridge and hairs in the shower. I slept on top of the covers. If everything had just been cleaner it would’ve been great plus top golf is near and around the hotel there were good food options.

Pros: convenient, quiet, comfortable, clean. Basketball court! Cons: loose toilet, noisy a/c, breakfast.

Exceptionally clean and comfortable. The room had everything for one’s comfort. Nice and friendly staff.

My family and I are well traveled and the lack of customer service , hospitality was concerning. Our room was less than thoroughly cleaned and missing items that should have been available in our rooms and or at the front desk? My teenagers had a few unexpected encounters with the staff which was upsetting . Complementary breakfast and cocktail hour was good idea but was underwhelming and needs to be revamped. The one woman that worked in the morning at front desk was nice and explained the rewards program to my husband . Wish you nothing but the best may your company grow stronger and strive for greatness! Thank you kindly

The property is located in a great location, staff was helpful. However, our room was not cleaned correctly, there were socks from previous guest left under a coach and the restroom was in terrible condition. There were stains everywhere.

Staybridge Suites Plano-The Colony is not the same hotel we stayed in back in 2021. This go around, the hotel--at least the room we were in--was pretty tired. Ceiling repairs were very subpar; walls pretty dinged up; desk chair had burn holes throughout; both leg rests for the couch were so rickety they would collapse if anyone were to sit on them; when we checked in our bedding had unknown stains and marks on them; the kitchen set-up was so anemic that we had to wash dishes after every meal or snack; the microwave was not working, having been replace with a small desk one; no ventilation in the bathroom; and we stopped counting. We are hardcore Staybridge clients and I have to say that this was by far the worst we've stayed in the last 7 years. The place is not irredeemable. It can be saved. It just needs some major updating and a commitment from management for high standards to be maintained. I would not say "don't stay" here. I would only caution you not to get your hopes up. We were celebrating our 38th wedding anniversary and a birthday and I failed to deliver the goods this go round. Oh well. You win some, and you loose some I guess.

Very nice and homie. They had enough sleeping space and pillows to accommodate my whole family. Breakfast was great too! They had a lot of healthy options.

I give my stay a 10 out of 10. I had a wonderful experience and my first time staying in a Staybridge. The staff was friendly, the room had everything we needed, and clean. The location was even better with so many things to do and eat just 5 minutes away from the hotel. Totally recommend!

we had a good trip this past time. We did have an issue with neighbors being very loud at 130 to 12 at night, but once my husband talked to desk manager and he spoke to them, things calmed down. Thank you