Restauparc Motel

We booked 2 weeks in advance, we arrived at 3pm for check in. They had no rooms ready for us. They told us it would be 3-4 hours before it would be ready, The first employee was rude and could care less if we got a room. They then told us that they had no linens for the rooms as well. And would have to wait until 8pm

Reception was horrendous. She was rude and made zero attempts to help us. They gave us an occupied room. She would not give me her name. She claims to have called the manager for assistance and then told us to go see the gas station attendant. Gas station attendant was of no use. Issue was not resolved so we had to go to another hotel.

Not a terrible place to stay for a night. But no one around at motel check in desk so almost stayed at a different hotel. There should be something on your reservation saying you need to check in at the gas station.

very limited eating and beverages also very disatisfied with billing for stay. did checkout with clerk at early time and cancelled second days early, however she apparently had no contol over billing...tried several time to connect with website but due to iunknown reasons could not connec until evening and was only able to get 1/2 of the billing charged refunded....terrible service... NOT to be used again

The hotel itself can be VERY misleading. It seems like a hole-in-the-wall since it is attached to a dining establishment. We were however VERY impressed with the rooms cleanliness, modern-day look as well as the staff. Ask for Natalie....she is excellent.

i book here a few time a year do to work, i dont care usualy what room i have since the new changes. Every room is different and has its own little feel at home feeling, its always Clean and prices are affordable, always friendly and helpful, rooms and beds are comfy. Near the Ottawa airport

I feel bad for this place, some old reviews are affecting the current ones...We went 2 weeks ago after reading some reviews the only thing i agree on is the front desk service day and evening sucks! We contacted the number on the door and from there everything was great. Natali checked us in, showed us our room, and asked us if there was anything specific we needed... She even showed us a few rooms... Wow! Great unique concept!!! Very friendly, sympathic and receptive. We loved our room Clean, TV and fridge with wifi. Very quiet no in and outs all night. The beds are comfortable, would go back anytime short or long stay. great service, clean, affordable 25 min from Ottawa. Thanks again for the great service!!

Nice place clean lots to eat around

Arrived at about 8pm to find a sign instructing us to go register at the PetroCan. Come to find one poor lady trying to deal with gas bar customers and take our reservation, meanwhile the card maker was in a different building. She had no choice but to ask us a) if we could wait another half hour for shift change, or b) to watch the store while she went to get the machine. We watched the store. Comes back with machine, a little more chaos, get our keys, not for the right room. Try all the door on the floor, key opens a different door of an unmade room. Back down to the gas bar. New key, after a wait due to gas bar customers, back up to the room - Fridge not plugged, temp control not on (during the hottest summer on record), no cushion on the chair, used toiletries in the bathroom, no coffee maker (but convenient Starbucks attached to hotel), no microwave, not enough towels for two people-my sister used a hand towel, that I took from another room that wasn’t locked, for her shower. For $150+ I expected a little more. I guess the toilet worked okay🤔. Horrible experience after a full day of driving. Go the extra few minutes to a lodging that cares.