Fox & Hounds Country Hotel

I believe some before us have suggested the decor looking tired...so what. Others may have criticised the menu selection. All I can say in response is...really! What the Fox and Hounds might lack in any area it far exceeds in how they deliver a fantastic experience, from the heart. We've travelled extensively and been privileged to experience the very best of service all delivered by numbers and to be frank quite 'plastic'. We stayed for 10 nights. The staff are authentic, wonderful, and so helpful. To mention a few... Alex, Tom, and Lindsey. The restaurant team, including Eliza, Nell, and Ruby. Housekeeping for looking after our room and keeping it clean and tidy, which is not easy when you consider we had three pooches with us. Last but not least, Matt and Helen, you and your team made us feel so welcome. If you want to relax, unburden yourself from life's stress, and want your beloved 4-legged family members with you or simply want some downtime all to yourselves... this is the place to go! Thank you all so much.

We have just come away from the Fox and Hounds after a 3 night stay. We paid a little extra for the suite but it was so worth it! Beautifully decorated, immaculately clean and spacious - the perfect home from home. We were surprised at the attention to detail, a full kitchen with every utensil needed and even leaving some little doggy biscuits to welcome the furry guest. The grounds are well maintained and staff more than friendly towards dogs. We paid with dining included, at £35 pp per night for dinner upfront. Unfortunately, we did not feel this is value for money. With soggy burgers, cold breakfast and at times inattentive staff, the “service” was lacking. More worryingly, seafood came out consistently barely warm or cold, making it inedible. One manager left us with no drinks for over an hour, meaning we had to share a single glass of water. Food is not value for money and not as premium as advertised. When checking out we expressed this disappointment to the hotel, providing an opportunity to rectify further - instead we had to pay £10 for additional drinks. Rather disappointingly, we were promised that the first meal would wiped, only now we have left the hotel we find these so call “promises” are empty and only being refunded 20% of what we were promised (still far below what we would want to pay). Further still, I was told no one was available, but my partner was put straight through to a manager showing clear avoidance of the issue. Whilst the room was nice, the food and post-stay service has been abysmal and unfortunately completely overshadowed what few benefits the hotel has. We would like to thank the head of Housekeeping and interior designers who gave us something to praise about our stay.

We were gifted vouchers for a weekend away with our two small dogs. The setting for the hotel is stunning, and our room was lovely. I had planned to propose to my partner during this stay, the staff were super friendly and helpful, thankfully, she said yes, and the Champagne appeared at the table as arranged. We ate dinner in the restaurant both evenings, the food was "excellent", the service and attention to detail were amazing. Breakfasts were a well run, tasty, hot buffet style, with choice of eggs on request. A big thank you to Alec, and Violet, their brilliant customer service helped in making the weekend so special.