Hotel Western Gatz

Nice hotel and very clean in busy at the hotel...staff are very good morning breakfast and lunch very good... service and warm welcome very nice.... Experience very nice other wise room on the top only building type hotel more busy any time....

First off, we entered with luggage to check in and no one helped us bring the luggage. They were just standing around. We had booked 4 rooms for 7 people. The room I entered had a huge ball of hair floating around and the bathroom had stains all over including curtains. We requested a room change and the second room atleast did not have pieces of hair around. Our keycard did not work and every time we went out, we had to call the front desk to get into our room. I also saw some red stains on my bedsheet. The food was decent quality in taste but they seemed to be in a rush to remove plates before we finished eating. Overall, I would rate this experience very poor and I will never come back or recommend to anyone.

It was our first time in this hotel. Though a little old it is very well maintained. Excellent room service and very tasty food. The short eats accompanying drinks include local fruits aside from the usual munchies.

Excellent and professional staff, courteous servers who do not angle for tips. Clean room, that was cleaned well everyday. The breakfast was delicious, and the best ever spread we have seen in a 3 star hotel. The vegetarian thali was sumptuous! We in fact took a diversion to Theni on our way back to Madurai from Thekkady, just to enjoy their thali again.