Château de Théoule

Lovely location , nice hotel unfortunately we had no wifi in our room and therefore no TV for the duration of our stay (4 days ) ) and the only person that seemed willing to help us was the night porter. We had no updates from the main staff and they seemed unwilling to rectify the situation. Whenever we mentioned it they just glossed over it .! We were also put in a room with no terrace to start with although we had specifically booked one . This they did rectify but only because we were adamant ! Nice hotel , poor customer service !

After scanning the entire Côte d’Azur for the perfect stay with my wife, I was happy to have found chateau de theoule. Online it looked beautiful and it seemed to be in a great location, and upon arrival it was beautiful. BUT this hotel is just not ready to service the caliber of guests they’re expecting to attract. At check in was the first time they informed about their $1400 euro hold on your account for damages…in addition to having to pay your full stay at the same time (this part is typical in France). If you rent a car like we did, the parking is $50 per day…worth it I guess. Then we were escorted to our room however, we came to find out at the end of our stay that the person that escorted us should’ve told us about the free services/amenities available to us at the spa during the stay…after a 5 night 6 day stay, that was not fun to hear. Their spa had a jacuzzi that was not working on that last day and neither was one of the plunge tubs. Going back to the first night there..we checked-in in the evening so by the time we showered and changed their restaurants were not serving dinner…the only option was the bar menu at the lounge area…which honestly is beautiful and a great setting. I ordered a tequila reposado..the waiter asked if Don Julio reposado would be fine fine I said sure. Later come to find out that he serviced us Don Julio 1942 and the price was $70 euros per drink. The menu they had given us said 1942 was $45 per drink and they had a cheaper reposado for about $22…so I figured Don Julio reposado would be about $30 per drink…but I def did not request 1942…after all that they say the menu pricing changed that night and it was their mistake so they discounted it to make it right. Some more negatives in my opinion is the $40 per person per day for the breakfast. You literally have the option for omelets and assortments of breads and croissants. There’s a bakery right across the street that if I had known (bad planning on my part) I would’ve just walked across and paid $8 for the same. Another negative is that the property is sandwiched between two public beaches which people arrive to at 8am everyday…nothing wrong with some local culture and atmosphere but for the price you’re paying to stay here, you want to have some privacy and exclusivity. You don’t have that here. On the beach note, make sure you check your bill at check out because their beach club charged us $90 for a day however we never even used the beach club…good thing is they corrected their error and removed the charge….btw There aren’t any security cameras anywhere, there aren’t any security personnel at the front gate which is right on the public street, no security personel outside if you stay out late…and we met several people that had expensive items stolen from their rooms…from over $1k cash to $6k channel jacket…some more positives, the rooms are decorated nicely and we had a spacious room with a spacious shower which had a beautiful glass looking over to the be

The property is absolutely beautiful, a mix of historic architecture and newly built villas with a spectacular view of the Mediterranean! The grounds are meticulously kept and the private beach access provides a relaxing atmosphere. Our four night experience in one of the second floor villa rooms which was perfectly decorated was highly memorable. We were celebrating our 40th wedding anniversary and when we were escorted to our room we were met with a beautiful bottle of champagne and lovely note welcoming us! I will tell you, the view from our room overlooking the Mediterranean is unmatched in our travels! We found all the staff to be well trained, professional while engaging and always friendly. Specifically Anna and Claudia at the front desk were very gracious and always looking for ways to enhance our experience. Liam at our car was the first staff member to greet us when we arrived. He was super engaging and set a very positive tone for our experience to come. In summary, I would definitely recommend Chateau de Théoule. Given it has only been open for three months, I would expect the Millésime group will work out the new property kinks and when they do, it will be a place you will definitely want to visit! Cheers

Booked a stay at Chateau Theoule, but heads up! There are actually two hotels there. They put us in Melisne, claiming it's from the same group. Same gate, but totally different vibe. If you're dreaming of a castle stay, call them before booking—website is misleading! Avoid ground floor rooms, especially room 25. It's super noisy with echoes and the lift nearby will keep you up all night. You can hear everything from the top floor too. Plus, hospitality was lacking—I was even asked if I was a guest while at the pool, despite being right next to room 25. Chateau Theoule itself is amazing, but Melisne next door is not worth it at all. Save yourself the trouble and double-check your booking!

Très belle bâtisse avec vue incroyable sur la baie de Théoule. Nous sommes venues profiter du spa pendant une après-midi. Décoration bien travaillée. Personnel aux petits soins. Petit bémol sur le spa : le lieu est vraiment très joli, mais nous avons eu affaire à une des filles du spa qui n’était pas très aimable (cheveux courts, brune et bronzée de peau) et qui nous a bien montré qu’on la dérangeait pas un sourire pour nous accueillir et nous montrer les différentes installations. J’ai moi-même eu un massage avec cette masseuse et le massage n’était pas digne du prix que nous avons payé, surtout entendre cette masseuse pousser des soupirs pendant le massage comme si cela la dérangeait. Je suis assez déçu de ma visite au spa malgré tout, le château reste un endroit magnifique.

L'équipe est particulièrement accueillante et serviable. Le personnel du spa et aux petits soins et l'équipement impeccable. Privilégier les chambres dans le bâtiment historique. La vue sur la baie de Théoule sur Mer et Cannes est imprenable.