Bernti's Mountain Inn

Writing this review on behalf of my . Extremely disappointed and feel totally ripped off. For the price I paid, I expected a nicely refurbished standard room at the very least, knowing that it is peak snow season, however I was faced with a room that was not even worth 1/10 of what I paid. It is a very old style with lack of any comfort and space. This room has been closed in from an outside balcony. Considering the room should accommodate people staying for more than 1 night, it lacks basics such as storage. There are no drawers not even a basic suitcase stand. My suitcase had to sit on the floor which I have to keep stepping over. Thankfully I’m alone despite the room being for 2 adults. Thank God my wife is not with me! The wardrobe is not big enough to store all of my things. It is very average thin walls and no double glazing. I can hear all the noises outside. It is certainly a very deceiving ad. I am extremely gutted that I’ve paid thousands of dollars to stay here for 5 night. To add salt to the wound you have to pay $100 a night to park your car! The room itself is not even worth that per night. fortunately the manager let me park my car for a short time to bring my luggage in, but even that was not offered. I had to actually ask. Look elsewhere if you can! other rooms are perhaps nicer but considering what I paid, you would be paying a bomb to stay in a better room.. This place is just fully taking the piss never again

We were greeted by the waiter with "the kitchen shuts at 8 so 2 courses max". There were only 2 other tables occupied - one a single person and the other a table of 4 who appeared to be workers in the village and were drinking only. At 8pm the bar lights were turned off. I asked for our bill as it was obvious the restaurant staff wanted to go home. I was told they were staying open until 9pm, though we certainly weren't made to feel welcome to stay. Stupidly overpriced and appalling service. Yes, we were visiting out of season, but for the price, service should be friendly and obliging. Would not recommend.

The good: Great location. Very central for Thredbo Village shops and the chairlift. Good food in the restaurant for both breakfast and dinner. The not so good Service - very average. Reception desk barely attended. Restaurant shut Sunday evening and all day Monday when they claim that they are always open. No one to help with luggage and there are a lot of stairs. So pack light or do some weight training! Staff service was variable. A couple of friendly and helpful staff. Most were diffident and uncaring. A couple were rude. No one to ask for advice about the area. We had a room with no view. The room was very basic and functional and in need of updating with its 1970’s decor. Poor WiFi and basic TV. Would not choose to stay there again.