Hotel Chateau Tilques

Séjour très agréable, accueil chaleureux, personnel à notre écoute, disponible. Piscine chauffée.

It was a good stay but unfortunately my room had a strong smell of smoke from a previous guest.

We arrived at 16:25 after travelling 8 hrs and went to check in which was ok. The young receptionist was brilliant. We then asked if they could book the restaurant for 19:30 to be told they were fully booked and could not fit us in. After much discussion they finally called the restaurant and we were told by the now rude and unhelpful older member of staff that we could go at 21:45. Again much discussion as to how we weren’t told that we needed to book in advance they told us they were short staffed hence no table. I said that it’s not realistic to expect us to wait till then to eat and could they recommend at restaurant nearby. Again no proactivity and after 3 further visits to reception there was no progress on finding us somewhere to eat and I was given a leaflet to try myself and find a restaurant. Meanwhile I spent another 2 visits trying to find out why the central heating didn’t work to be told that they controlled the heating from reception and they promised to put the heating on. Guess what it never came on at all during our stay and despite calling reception on multiple occasions no one answered the phone in the evening We will never stay there again

Nice place to stay, room cramped less than 30cm between bed sides and wall, radiator control sticks out. Staff friendly. Pool nice.

The hotel itself seemed fine with clean comfortable rooms. The restaurant however is very dissapointing with a complete lack of personable service. Very slow response times with us waiting 30 minutes to even order a drink. They seemed so consumed with trying to demonstrate that they belong within the ranks of fine dining establishments that they completely neglect the basic needs of the customer. The menu is also disappointing with poorly constructed dishes lacking identity all of which were poorly executed. The only thing worth considering is the cheese board, but how hard can that be... The main issue though is the 'snooty' approach to service and lack of genuine attempt to make the customer feel welcome and looked after.. the basics. Very disappointing indeed. Clearly a restaurant that needs to go back to basics and realign its efforts towards a simple menu which is delivered well and ina timely manner. Customers should not need to try and attract the waiter/waitress attention half a dozen times, to the be told to wait... deradful.

Amazing hotel. We were wary having read some reviews (after we'd booked) especially regarding the friendliness of the staff and the language barrier. Our French is nowhere near good enough and we thought we'd struggle. We needn't have worried and should have paid more attention to the positive reviews. The hotel staff were incredibly polite and super friendly, they couldn't have done enough and even helped with our poor attempt at speaking their language. As for the hotel, the room was lovely. Everything you'd hope for from an historic chateau. It was beautifully decorated, spacious, clean and very comfortable. We had tea and coffee making facilities and bottled water every day. The pool was beautiful and very welcoming after our morning run. There were sun loungers around the pool and on a small patio area so you can enjoy the afternoon sun. The hotel restaurant looked lovely but we didn't plan ahead so they were fully booked. We ate locally at Chez Ninie and can definitely recommend it. Other than that, you would need to go into St Omer for dinner, although you are spoiled for choice in the centre. This is a superb hotel. We can't really fault it. We will definitely be returning.

What an absolutely beautiful Chateau. The service was first rate from reception to restaurant. The rooms were a bit on the small side but beautifully decorated. The only thing that would improve them would be a fab in the room. It wasn’t overly hot outside but the rooms were baking. The food in the restaurant was excellent.

Lovely hotel, great for the dog in terms of provisions made and space. So good we stayed on the return journey. Also the room for four was two storey so we were in the same room but had our own space

We stayed here as close proximity to St Omer only 4km although we’re shocked by only one taxi working in the evening and charged us 26 Euros each way! Make sure your French is good as no one speaks any English at the hotel. Meal was excellent though.