Avatel Jelutong

This hotel is a disaster with a" Big D". With our delayed flight , we reached almost 10 am tired and just need a rest but upon coming in to the reception the Indian lady receptionist (I don't know her name) gave us an angry face to do the check in. Although we are Malaysian but since we came in from KL with IC in luggage we produced our passport but she demanded for IC saying its their policy. We eventually gave her IC and went to the room. Seeing the room was scary ; their beds was so filthy with spots of blood in their beds sheets and I called to inform the receptionist. She told me she CAN'T help because the housekeeping only come in tomorrow, so we must wait till tomorrow. I brought down the dirty bedsheets to show her and asked for the manager in charge. He finally came down and after showing to him he say he will try help. Finally he took the house keeping trolly and tried to change the bedsheets and found out MORE BLOOD STAINS UNDERNEATH and big patches of stains on the mattresses. I requested for change of room but they say no rooms.. He tried to change 5 times and every "cleaned " bedsheet was also stained till finally he got some clean ones. The pillows provided was grey and smelly and towels too were stained ,torn and dirty. We booked for 5 days but we can't continue so he agreed to let us refund the 4 days remaining. Next morning , the new reception dont't know what to do , called their executive because no Managers available (1 in hospital according to her) and she had to get back on if they can approve the refund. Finally hours later,they called in for refund . Overall.. it's a nightmare hotel.

Avatel Hotel is located in Jelutong area which there is a bit far from Georgetown city centre. Upon check in, we were asked to pay RM6 for government imposed tax. Then we were asked to pay RM50 of deposit which will be refunded during check out. There is a bus stop just right in front of the hotel. There are also an Indian restaurant and a Chinese Dim Sum restaurant right next to the hotel. I can walk to the nearest food court within 5 minutes and a local morning market within 10 minutes. There are 2 banks nearby which I can withdraw some money. The hotel swimming pool is located at 5th floor with a breathtaking view. The hotel did not provide mineral water bottle but they have a water dispenser at the lobby. All other amenities were not provided except 2 toothbrush and refillable 2 in 1 hair & body shampoo were available in the bathroom. There was also a minibar inside the room. The downside of this hotel are, there was lots of ants on the hotel room table when I put my food there, there were lots of ants came out and crawled on my food. After, I wiped off those ants, more ants came out from behind the mirror on the wall. The hotel room TV remote control was not found upon check in. After I informed front desk, the staff have tried many remote controls on our room TV and they spent more than half hour to get it fix. The housekeeping also took longer time to help us clean our room. We went out for breakfast and sight seeing and returned to our room but the room had yet to be cleaned. It ended up, we rested in our room and waited for housekeeping to clean our room with us being in the room. There is staircase leading to the hotel lobby, during my check out it was raining heavily, and I have to carry my own luggages under the rain to walk down the staircase in order to get into Grab car. It is very inconvenient and dangerous to hotel guest to walk down the slippery staircase during heavy rain.

Everything is good and comfortable, the location is convenient