Verified traveler
24 октября 2023 г.
The room was nice, but two things went wrong - If we turned on the night lights by our bed, the entire room lit up, and there was no way to control it. Also, there was a window facing the bed that was way up there in the ceiling, and the person at the front desk for our first evening knew how to close the shade, so we slept with a bright street light glaring at us the entire night. I asked the front desk about it in the morning, and they just said the front desk person was new and they did not train her on how to close it. I asked, as a courtesy, that we have breakfast at no charge (since we did not get a wink of sleep because of the window issue), and they said "no." Very disappointing - an expensive hotel and they could not accommodate us for this crazy situation. Not good customer service
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